Most of us have ordered something in error or ordered something that didn't quite measure up top pour expectation. This can happen even if were ordering our contact lenses online. 1800 Contacts has a process that allows customers to return contacts that were ordered incorrectly or don't meet the customers needs in some shape form or fashion. There are a few different steps that customers can use to make these returns.
Call Customer Service
1800 Contacts has a satisfaction guaranteed policy that allows customers to return their unopened contacts. The first step in the return process is to contact 1800 Contacts and let them know you'd like to return some contacts. You can state your reasons for the return as well. Even if you have open the contact lenses, you should still explain your reasons for wanting or needing to return them. Of course, once the lenses have been opened, 1800 contacts will go about things on a case by case basis in terms of accepting the return. However, once you have gotten approval, you will be mailed a return label. However, if your lenses are unopened, you should find a return label in the original packaging that you can use for the return.
Online Return Request
You can also login into your account and explain your reasons for needing to return your contacts. You may be mailed a return label or sent a label via email or through your online account that you can print out. Make sure you follow directions and take all the steps needed to return your lenses properly. When requesting a return online, it's important to follow directions and communicate clearly your reasons for wanting to return your contact lenses.
Common Return Reasons
It happens. Sometimes your prescription changes and the original lenses you ordered need to be changed to fit your current vision Rx. 1800 Contacts is happy to replace these lenses as long as they are unopened and in their original packaging. 1800 contacts will verify your new prescription and reorder your lenses. You should receive your new lenses quickly and be able to return the old ones once a return label has been mailed to you or once you use the label that was in the original packaging. Other common reasons include errors in an order as well as damaged packaging. 1800 Contacts stands behind their satisfaction guaranteed promise and will replace your lenses.
1800 Contacts makes it easy for customers to return their unopened contact lenses. Errors occur and prescriptions change, making returning lenses a necessity. A return label can be nailed to you or you can use the label provided in the original packaging, if the sense haven't been opened. Even if your lenses have been opened its still worth explaining your reasons for wanting to return your lenses. 1800 Contracts will listen to your reasons and determine if you can return your lenses. If you can, you will be mailed a return label to ship your lenses back free of charge. You have the option to request a return for your lenses via customer service as well as online. You may be able to use chat as well to get help.
After thousands of 1800Contacts.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return My Order to 1800contacts? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting 1800Contacts.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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