After thousands of 23andme.com customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I return my kit and get a refund from 23andme.com?; Turns out my husband is on medication that makes it very very hard for him to produce saliva, so...; My sample was rejectdid the sample first thing in the am before eating or drinking anything, had...; I spit into test tube and only got bubbles which did not begin to fill to the line. I continued t...; I am beyond reproductive age,surely I can still take the test; This is Judy Christensen i ordered a sample kit maybe a month ago. Did i register it?... So we put together this guide to try to help. It has 1 step(s) to it. It takes an average of 8 minutes to get through these steps according to other users, including time spent working through each step and contacting 23andme.com. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
GetHuman has been working for over 10 years on sourcing information about big organizations like 23andme.com that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return my kit and get a refund from 23andme.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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