How Do I Recover My 2k Sports Account?

Recovering a 2K Sports account includes several scenarios. read these helpful tips for assistance with recovering your account

2K Sports is the publisher of some of the best American sports games like NBA 2K, The Golf Club and WWE 2K 2019. The video game publisher is a subsidiary of 2K Games.

If you have a 2K Sports account, you have a platform through which you can buy a variety of 2K products and receive newsletter subscriptions. You can also access official 2K websites through the account.

It is important to note that 2K accounts are not the same as my2K accounts. The 2K account system is an upgrade of the my2K account system. All existing my2K accounts should be upgraded to 2K accounts.

Recovering a 2K Sports account includes several scenarios which all involve you having an account but not being able to use the account. It can also include finding out that your 2K account has expired when you try and log in.

Email address not verified

One reason you can be locked out of your account is if the email address associated with your 2K sports account is not verified. To verify the email address, open the email and click the link in the verification email sent by 2K Sports.

If you have received several verification emails, use the most recent email as the links in the older messages will not be valid.

If you do not receive the verification email, check your spam folder for the email. If it is not there, go back to the 'Missing Verification' link in the 2K Sports website and enter your email address. 2K Sports will immediately send you a verification email.

Credentials Invalid

You may try to log in to your 2K account but the account keeps responding that your log-in credentials are invalid. In such a scenario, the best thing to do is reset your password.

To reset your account password, follow these steps:

1. Open the 2K Sports website

2. Click the Password Reset button on the sign in page

3. Input your email address ad click 'Send Password'

4. Open your email address and open the password reset email from 2K Sports

5. Click the link in the email and proceed to reset your password

Expired 2K Sports account

You can try and log in to your 2K Sports account and encounter an error message. If you are prompted to submit your email address and do so repeatedly to no avail, then your 2K account may have been expired.

The last thing you want to do is panic. The best thing to do is relax since you can recover your account.

The first step is to verify your account. You can do this by first verifying the email address linked to your account. You will have to do this in-game through the following steps:

  1. Go to the Main Menu
  2. Go to Options/Feature sand click 'Options'
  3. Click 'Settings'
  4. Scroll to the bottom of the page until you see '2K Account - Email Address'
  5. Go to the email and check your inbox, junk and spam folders for the verification email
  6. If you no longer have access to the email address you can change it by following the five steps above and then clicking 'Change email.'
  7. Go to the new email address and click the link in the verification email and you will have recovered your account.

If none of the above processes of account recovery lead to you gaining back control of your account, you can call 2K Sports customer service.

Unfortunately, 2K Sports only has one method to get in contact with customer service which the online help desk. You can find the help desk's address on GetHuman.

How Do I Recover My 2k Sports Account?

Why Did GetHuman Write "How Do I Recover My 2k Sports Account?"?

After thousands of 2K Sports customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My 2k Sports Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting 2K Sports if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for 2K Sports Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like 2K Sports in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My 2k Sports Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

2K Sports

Asked 3 years ago
Updated 3 years ago
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