How do I let 2K Sports know about a problem with in-app purchases?

You spend too much time building up your profile to let problems with in-app purchases slow you down. Let us show you what to do to get them corrected as quickly as you can.

If you enjoy playing games by 2K sports, then you have probably made an in-app purchase at some point. The ability to make purchases in a timely manner is a great feature of the 2K app but sometimes it may experience difficulties which can make it very inconvenient for you.

If any of your in-app purchases disappear from your game which often happens after reinstalling the game, you can restore them using the game's Restore Purchases button which is located at the bottom of the in-game store. All you have to do is click the button and the app will try to reach Apple and download any purchases that were originally present. The tech giant's servers will confirm that the purchases had indeed been made previously and will begin downloading them. You should subsequently be able to enjoy all the in app purchases you previously possessed.

Before contacting customer support to let them know about a problem with in app purchases you should seriously scrutinize 2K Sport's comprehensive knowledge base which can be found on their website. If your query is not answered, then you can proceed to contact customer support directly.

The other way to solve a problem with in-app purchases is to contact 2K sports. In order to receive the maximum amount of assistance from customer support you should have the following pieces of information ready:

  • A concise description of the problem
  • The steps you have taken hitherto to resolve the problem
  • A brief outline of events right up to when the problem appeared
  • The error message displayed when the problem is encountered

You can let 2K sports know of such a problem in the following ways:

Live Chat

2k Sports' live chat feature is a recent addition to their customer support services. You do need a 2K support account to start a chat with 2K Sports. If you do not have an account, you can sign up for one by Clicking "Sign In" at the top of the page, and clicking "Sign up" on the subsequent pop-up window. The live chat is available 24 hours a day, 7 days a week. The following is the process to begin a chat with 2K Sports customer support:

  1. Log in to your 2K support account
  2. Submit a ticket for the game with which you are having in app purchase problems. To submit a ticket, you can either click the "Submit a Request" button at the top of the page or from the button on those specific games' pages.
  3. You will be directed to the ticket submission page where you will locate a chat symbol in the bottom right hand corner of the page.
  4. Click the icon. A 2K support chat form will appear.
  5. Fill in the required details in the form and click 'Submit'
  6. A new chat window will appear. Describe your in app purchase problem and you will receive feedback


2K Sports do have an active Twitter page where you can let them know of problem with in app purchases on one of their games. You can send 2K Sports a tweet and regularly check your feed for a reply. If your problem is more urgent, you can send them a direct message and they will get back to you soon.

Help desk

2K Sports do have an online help desk. You can let them know of problem with in app purchases through this method if the problem is not urgent. The reason is that it takes about 30 hours for them to fix a problem presented in this manner. You can find the link to the help desk via GetHuman.

How do I let 2K Sports know about a problem with in-app purchases?

Why Did GetHuman Write "How do I let 2K Sports know about a problem with in-app purchases?"?

After thousands of 2K Sports customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I let 2K Sports know about a problem with in-app purchases? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting 2K Sports if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for 2K Sports Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like 2K Sports in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I let 2K Sports know about a problem with in-app purchases? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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