If you enjoy playing games by 2K sports, then you have probably made an in-app purchase at some point. The ability to make purchases in a timely manner is a great feature of the 2K app but sometimes it may experience difficulties which can make it very inconvenient for you.
If any of your in-app purchases disappear from your game which often happens after reinstalling the game, you can restore them using the game's Restore Purchases button which is located at the bottom of the in-game store. All you have to do is click the button and the app will try to reach Apple and download any purchases that were originally present. The tech giant's servers will confirm that the purchases had indeed been made previously and will begin downloading them. You should subsequently be able to enjoy all the in app purchases you previously possessed.
Before contacting customer support to let them know about a problem with in app purchases you should seriously scrutinize 2K Sport's comprehensive knowledge base which can be found on their website. If your query is not answered, then you can proceed to contact customer support directly.
The other way to solve a problem with in-app purchases is to contact 2K sports. In order to receive the maximum amount of assistance from customer support you should have the following pieces of information ready:
You can let 2K sports know of such a problem in the following ways:
2k Sports' live chat feature is a recent addition to their customer support services. You do need a 2K support account to start a chat with 2K Sports. If you do not have an account, you can sign up for one by Clicking "Sign In" at the top of the page, and clicking "Sign up" on the subsequent pop-up window. The live chat is available 24 hours a day, 7 days a week. The following is the process to begin a chat with 2K Sports customer support:
2K Sports do have an active Twitter page where you can let them know of problem with in app purchases on one of their games. You can send 2K Sports a tweet and regularly check your feed for a reply. If your problem is more urgent, you can send them a direct message and they will get back to you soon.
2K Sports do have an online help desk. You can let them know of problem with in app purchases through this method if the problem is not urgent. The reason is that it takes about 30 hours for them to fix a problem presented in this manner. You can find the link to the help desk via GetHuman.
After thousands of 2K Sports customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I let 2K Sports know about a problem with in-app purchases? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting 2K Sports if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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