How Do I Get a Replacement Card from AAA?

If your AAA membership card has become lost, stolen or damaged and you need a replacement, you have a number of options when requesting a replacement. You can submit a request online at the AAA website. You can download a digital card on the AAA mobile app. Members can also call AAA member support or visit an AAA location to request a replacement card.

The American Automotive Association (AAA) has helped countless motorists over the years with roadside assistance, trip planning and discounts for hotels, flights and other purchases. Members have a card identifying that they are part of the AAA family, and you want to make sure you have your card to take full advantage of all AAA has to offer. Sometimes cards get lost, stolen or damaged. If this happens to you, how to you get a replacement card from AAA? You can reach out to AAA member services here, and below are the steps to replacing your AAA membership card.

Requesting an AAA Replacement Card

There are four ways to get a replacement card from AAA: make the request online, call AAA member support, download a digital card through the mobile app or visit an AAA office to request a replacement.


To request a replacement card online, follow these steps:

  1. Open AAA's website in your browser.
  2. Scroll to the bottom of the page and click on "Contact Us."
  3. Go to the form at the bottom of this page to submit your replacement request online.
  4. In the first box, click to open a drop down menu and choose "Member Relations" from the options available.
  5. Enter your name, member number, email and phone number.
  6. Under description, type "Replace membership card." You can also include additional details if they are relevant (such as if the card was stolen or damaged).
  7. Hit enter on your keyboard or click on "Submit Request."
  8. A member services agent will contact you (usually within two business days).


You can also call AAA member services here and verbally request a replacement card. You will need to provide the same information outlined above for making the request online. The representative will be able to process your request.

Mobile App

If you don't want to wait for a physical card in the mail, or you are moving away to digital to keep from having as much mail come to your home, you can download the AAA mobile app to your phone and log into your account. This will generate your digital card that can be used the same way as your physical card.

In Person

AAA has offices in select cities and if you live near one of its offices, you can go in person to request a replacement membership card. By showing your ID and giving the customer service representative your membership number, they can process your request for a replacement card at that time.

Replacement cards can take up to seven business days to arrive at your home once they have been processed. In the interim, you can download a PDF copy of your card which is valid up to 30 days. This will allow you to continue using the benefits you've grown to love. For more information, contact AAA customer support here.

How Do I Get a Replacement Card from AAA?

Why Did GetHuman Write "How Do I Get a Replacement Card from AAA?"?

After thousands of AAA customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Replacement Card from AAA? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AAA if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AAA Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AAA in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Replacement Card from AAA? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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