If you are in the process of returning an unsatisfactory purchase to ALDI, the procedure for tracking your return varies, depending on where you are living.
If you are in the United States, ALDI has partnered with InstaCart to provide online shopping and delivery services to customers. Should you find some part of your order is missing, damaged, of poor quality, or otherwise unsatisfactory, begin the customer service resolution process with InstaCart customer service. You should be able to track the progress of any returns or exchanges from your InstaCart app.
If you are not able to get satisfactory service from InstaCart, you can start the customer service resolution process using the ALDI Help Desk. This is an email-based service, and you should be able to track the progress of your return via regular updates from your customer service representative. Most emails sent to customer service take about three hours to receive an initial response.
If you are in the United Kingdom, you can return some items, such as Specialbuys, via the post. Access the customer service portal for ALDI - United Kingdom, and fill out a return claim form using the returns note included in your parcel.
If your product weighs 15 kilograms or less, ALDI will provide you with a Royal Mail shipping label. You may mail your return package from any Royal Mail post office, and track your shipment like you would any other Royal Mail delivery. If you encounter problems using this service, contact Royal Mail Customer Service for help.
If you do not wish to use Royal Mail, you may instead use CollectPlus or Hermes. If your item is very heavy, contact ALDI directly to arrange for pickup.
If you live in a different ALDI service zone, such as Australia or Aldi Süd, consult your local customer service outlet for help in tracking a return.
After thousands of ALDI Stores customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Aldi Return? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ALDI Stores if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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