How Do I Cancel My Aol Account?

Whether you are closing your own AOL account or that of a loved one who has passed, you have options to choose from. You can close your paid or premium account online by following a few simple steps. When a loved one has passed, the account can be canceled by calling AOL customer service. You also have the option to cancel your AOL username and email.

AOL was a pioneer in web surfing for decades, and many people still enjoy the benefits of an AOL account. A number of users have moved away from AOL in favor of other internet providers. If you have an AOL account you don't want to keep or don't use anymore, you may be wondering what steps to take. How do you cancel your AOL account? You can contact AOL customer support here, and you can follow these steps to canceling your account.

Canceling Your AOL Account

Paid Account Cancellation

If you have a paid AOL account and wish to cancel it, follow these steps:

  1. You can cancel your paid AOL account and switch to a free AOL plan to keep using your email and sign into AOL sites.
  2. Log-in to your AOL account online.
  3. Click "My Services" in the menu.
  4. Choose "Subscriptions" from the options.
  5. Beside the plan you are canceling, click on "Manage."
  6. You may need to verify your account at this step.
  7. Click "Cancel" on the screen.
  8. Scroll to the bottom of the screen and click "Cancel My Billing."
  9. In the drop-down menu, choose the reason for canceling your billing.
  10. Click "Cancel My Billing" again to complete the process.

When canceling your paid AOL plan there are a few things to remember:

  1. If you are in the middle of a billing cycle, you will still have access to all the benefits and features until the end of the current billing cycle. So you will not lose all features immediately.
  2. Active premium subscriptions are billed separately, so if you haven't also canceled them you will continue to be billed.
  3. AOL can bill you for fees, costs or surcharges before cancellation takes place.

Canceling Premium Subscription

The steps for canceling your premium subscription is the same for canceling your paid subscription. You will click "Manage" beside your premium subscription when you log into your account.

Canceling Username and Email

If you are canceling your AOL account username and email, complete the following steps:

  1. Log-in to the account termination page.
  2. Make sure you read all the information on account termination before proceeding.
  3. Follow all the prompts that appear on your screen to completely close your account.

If there is an outstanding balance on your AOL account, you will not be able to delete or close your username and email.

Closing the AOL Account of a Deceased Loved One

When you have a loved one pass away and you want to cancel their AOL account, you will need to contact AOL customer support here and make the request. AOL will give you the option of completely closing the account or transferring it to another user for account management.

Canceling your AOL account is a simple process. You can go online or call AOL customer service for assistance in canceling your paid account, your premium subscription or that of a loved one who has passed. For more information and assistance, contact AOL customer support here.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Why Did GetHuman Write "How Do I Cancel My Aol Account?"?

After thousands of AOL customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Aol Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AOL if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AOL Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AOL in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Aol Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AOL

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 4 months ago
Updated 4 months ago
Viewed 130,068 times
AOL
AOL
AOL account
cancel AOL account

What customers are saying about this and similar problems

Can’t send emails with attachments
Ich kann seit Tagen nicht mehr auf meinen aolaccount *****@***.com zur*ckgreifen. Das...
I forgot.my password and tried to fix it but it didnt.work I've had this email for * pl...
je ne peu me connecter a ma boite mail
je ne peu mz connecter a ma boite mail mot de passe oubli* .n* fr **********
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!