AT&T Tech Support: My SIM card locked and I now need a PUK code

A simple 4 step guide for solving this common AT&T Tech Support problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Phone number, Account number
1
The SIM unlock code can be requested online. You will need to know the type of device that you are requesting the code for, as well as the type of plan you are using. Those two variables determine the steps that you need to take in order to get the proper code.
2
You can start by going to this link, scrolling to the bottom of the page and checking the box that indicates that you agree to the terms of and conditions and then click Continue. https://www.att.com/deviceunlock/?#/
3
Enter your name and phone number on the next screen and indicate if you are a wireless customer or not.
4
Depending on the type of device you are using and the service plan you have, the menu selection changes. Choose your device and plan and continue.
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Author: Adam • May 9th, 2016

About this Step by Step Guide

After thousands of AT&T Tech Support customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: AT&T Tech Support: My SIM card locked and I now need a PUK code; Just got a new phone and I can't make calls; calls go strait to voicemail and I can't see what's wrong cause my screen is broken; My SIM card locked and I now need a PUK code; my phone doesn't allow me to download any apps; I am unable to download apps on my galaxy s* active phone; Wanting to port my phone number to Omma Telephone. Omma is asking if I have a DSL connection with yo; Need to activate used AT&T gophone sim card and find out number... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 11 minutes to get through these steps according to other users, including time spent working through each step and contacting AT&T Tech Support. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for AT&T Tech Support Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Tech Support that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our My SIM card locked and I now need a PUK code guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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