How Can I Get out of Paying My AT&T U-Verse Bill?
AT&T U-Verse is commonly referred to as U-verse. It has services like IP telephone, IPTV services, and broadband internet that covers 48 states. Currently, AT&T is discontinuing U-Verse, which means customers are better off making a switch to another plan that meets their needs. The good news is that AT&T has several plans that will still benefit you and meet your desires. It's all a matter of choosing the correct one and start enjoying the added benefits coming with the plan.
Why Should I Cancel My AT&T U-Verse?
Because the plan no longer exists as the telecommunications giant is phasing it out. Therefore, customers are starting to look for better plans that address their needs. As per the recent report, the telecommunications service provider plans to finish phasing it out by May 30.
According to AT&T, plans are underway to shift some U-verse subscribers to DIRECTV, and others will be transferred to OTT online streaming service. The venture is to allow AT&T to join OTT space.
How Can I Get out of Paying My AT&T U-Verse Bill?
To cancel your subscription, contact AT&T customer support on the cancellation line. Ensure your account information is accurate beforehand, including your account number, to make things go smoothly. After canceling your service, you will no longer receive the benefits tied to the service. It also means you can't re-subscribe as the service plan no longer exists in the AT&T plans.
What Is the Cancellation Fee for Terminating AT&T U-Verse?
There is a cancellation fee if you unsubscribe before the completion of your contract. It's more like terminating a contract, and the company is within the law to charge you the cancellation fee. Subtract the months remaining in your contract and multiply it by $20. Remember, U-verse is a 12-month contract. If you terminate early, you pay $180 fee per service, which is more like $15 monthly for pro-rated.
However, you can cancel the service after the 12-month contractual period, and you won't pay any penalty. The penalty is only for early termination.
Is AT&T Discontinuing U-Verse?
Yes. The telecommunications giant is canceling U-Verse and shifting subscribers to DIRECTV. The service plan is undergoing a complete phase-out in line with its new strategy.
What Happens to My Existing AT&T U-Verse Subscription?
You are not going to lose any money in the process of shutting down U-Verse. Customers still using U-Verse are being transferred to DIRECTV, which essentially gives you everything you are currently enjoying.
In the future, if you decide to continue using the new plan, it's upon you to choose and pay the new monthly plan.
Can I Change My U-Verse Plan?
You can cancel or change your plan and payments before the due date. You will still be able to view your bill online for 90 days after canceling the service. However, DIRECTV won't show in any of your online combined bills. Contact AT&T customer support for any inquiries. Any future payment arrangement can be made online or in-person to select stores.
How Do I Check If I Am Still on the AT&T U-Verse Plan?
Don't worry. You can still get all your account information after canceling your subscription. AT&T allows customers to continue accessing their account information, including the bill for 90 days after canceling this service plan. The same applies to those who have been transferred to DIRECTV as their data will not be accessible from the new service provider. To access your plan, go to your Billing & Usage section in your AT&T account.
After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Get Out of Paying My At&t U-Verse Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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