How Do I Fix a Broken At&t U-Verse Phone If I Have Insurance?

If you have insurance, you can easily get a replacement for a broken AT&T U-Verse phone. You will have to check if you are eligible for a replacement first. If you are you will have to send the damaged phone. You can call them, chat with them or email them to fix a broken AT&T U-Verse phone.

How Do I Fix a Broken AT&T U-Verse Phone If I Have Insurance?

AT&T is one of the largest telecommunication companies in the United States. In addition to unlimited data, voice and messaging plans, they also have great deals on electronic devices.

An advantage of buying a device from AT&T is that they have a very comprehensive device protection plan which includes device insurance coverage. You have the choice of 3 levels of insurance coverage to choose from consisting of AT&T Mobile Insurance, Mobile Protection Pack, and Multi-Device Protection Pack.

These device protection plans are meant to protect your devices against loss, damage, theft and other malfunctions. If you have a broken AT&T U-Verse phone and have insurance, you should file a claim with AT&T.

However, before you file a claim, there are a few details that you should clarify. First and foremost, you should ensure that your device is covered by one of AT&T's device protection plans and you should know which on.

You should also ensure that you file your claim within 60 days of your device being damaged. There are also certain pieces of information that you should have ready before you file a claim including device brand and model, wireless security code or the last 4 digits of your social security number or tax ID number. You will also need proof that you are the owner of the device which may include a receipt, an affidavit or government issued identification.

Once you are sure you have all the necessary documents and are in accordance with AT&T's policies, you should proceed and file your claim.

File a Claim

You can file your claim in either of two ways: online or through the phone. Filing the claim yourself is obviously the easier option but when you encounter problems, calling AT&T might be the best solution.

AT&T insurance is categorized into three types: Mobile Insurance, Protect Advantage for 1 and Protect Advantage for 4.

You can only file 2 claims in 12 consecutive months for Mobile Insurance, 3 claims in 12 consecutive months for Protection for 1 and 8 claims in 12 consecutive months for Protection for 4.

All the above insurance policies are provided by Asurion. They use express delivery and will deliver a replacement in one or two business days.

The maximum value of each claim is $2,500. To file the claim, you will have to log on to the AT&T phone claim page and input your device model, zip code and AT&T insurance program to check your eligibility.

If you are eligible to receive a replacement for your broken phone, you will receive instructions as to how you can receive it. You can even give Asurion a call if your device is not working when you receive it.

With a wireless number of the affected device or a number associated with your AT&T account, you can track your claim until resolved and replacement device until it arrives at your doorstep.

If you cannot file your claim online, you can do so by calling AT&T U-Verse customer care directly and requesting them to file your claim for you.

You can reach them through the following avenues:


AT&T U-Verse has a multitude of numbers through which you can reach them. There are numbers for new customers, technical support and international customer service among others.

You can obtain any of the numbers from GetHuman.

Live Chat

You can also utilize AT&T U-Verse's customer service email address to file a claim for a damaged phone if you have insurance. It is quick and always available.

You can find the link to the live chat on GetHuman.


Sending AT&T U-Verse an email is another option for filing a claim. Send them an email with all your account details to speed up the process.

You can find the email at GetHuman.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
How Do I Fix a Broken At&t U-Verse Phone If I Have Insurance?

Why Did GetHuman Write "How Do I Fix a Broken At&t U-Verse Phone If I Have Insurance?"?

After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Fix a Broken At&t U-Verse Phone If I Have Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T U-Verse Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T U-Verse in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix a Broken At&t U-Verse Phone If I Have Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T U-Verse

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 2 years ago
Updated 2 years ago
Viewed 608,152 times
AT&T U-Verse
Fix a broken AT&T U-Verse phone
u-verse insurance claim

What customers are saying about this and similar problems

Received a call from people identifying as ATT. New promotion, * years, **% savings. Ga...
I need to transfer my phone number to a different sim card.
The Wifi connection is not good in the entire house. I want a service person to come a...
My voice mail hasn't worked in months. Finally got a person that reset it still doesn...
Don't you charge my ******* card*I just wanted to pay my bill not be a victim of your s...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!