How Do I Move My AT&T U-Verse Service to a New Address?
You can move your AT&T U-Verse to a new address if you move. You can complete the process in a few simple steps; Let AT&T U-Verse know you are moving, tell them when and where you are moving, review, and submit. Moving with AT&T U-Verse is a breeze. You can continue to enjoy their services while you settle in at your new address.
Moving Your Service
You don't always have to pay for the cost of transferring your service to a new address. Your activation fees may be waived depending on your service plan. If you have to pay an activation fee, it will be the same as the fee you paid for your first-time installation.
A technician will come to your new address. They will deliver and install a new satellite dish. When moving, you must take your remotes, owner's manual, and receivers with you. When the technician comes to your address, they will take back whatever is no longer needed.
You don't need to cancel your service when moving. Transferring service to a new address works just as well and it is much more convenient.
The process of transferring U-verse TV, home phone, or internet online takes a few minutes.
You need to inform AT&T U-Verse that you are moving and when you intend to move. In 24 hours, they will let you know your preferred installation date. After moving your service, you can upgrade or downgrade it as you please. If you need to make any changes, contact the AT&T U-Verse customer care team and they will give you the advice you need.
If the service is not available in your new address, you may have no choice but to find an alternative. When you express your wish to move, AT&T U-Verse support agents will let you know the services that are available in your new address.
Contacting the Support Team
There are plenty of ways to contact the AT&T U-Verse support team and let them know that you wish to move.
The best way to contact AT&T U-Verse is on the phone. You will be connected with a customer support agent who will give you the advice you need. The support agents are friendly and experienced. You will receive a confirmation email with your preferred installation date. The customer care agent may also answer your questions about the services available in your new address.
Another option to speak with a representative is on live chat. It is the best alternative to phone support.
You may contact the customer support team on email. Send them a brief email with the details of your concern. Some of the most important things to include in your email are; the date you intend to move and your new address. The support agents will write back to you as soon as possible.
You may contact the support team on Facebook if you don't mind getting help in public. With Facebook, you may seek support in public or in private depending on your needs. The support agents may direct you to continue your conversation on the phone or email.
The AT&T U-Verse help desk has plenty of targeted tips and suggestions that may address your concerns. If you have any questions or concerns, the help desk may address them. You may not need to contact the customer care agents.
After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My At&t U-Verse Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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