As with anything, you may experience problems with your internet service from time to time. However, AT&T U-Verse has several ways that customers can resolve these issues. If you want hands-on help, this is available. Plus, AT&T U-Verse has tools in place to help customers resolve these issues on their own if they don't want assistance.
Contact AT&T Customer Service
Of course, you can cut to the chase and contact AT&T directly. Once you give your account information, a customer service representative will either walk you through some steps or do some things on their end. Depending not the situation, a variety of different actions may be taken. A customer service representative will more than likely ask questions to try to determine the root cause. If more assistance is needed, you will more than likely be transferred to tech support. Both customer service and tech support will more than likely check for reported issues or outages in the area.
Go Online to Access Online Repair
If you don't want to call customer service and you're able to go online there is a service called online repair that you can use. You can use this service to report a problem with your internet by going online and selecting a location type. You will have the option of choosing personal which more than likely means residential, and an option to choose business. There will be a space to enter your zip code as well. If you are an existing customer you will have the option to enter your phone number. This is a way of reporting an issue with your internet using this online tool.
Use Live Chat
If you still have the internet, you can use live chat to report the problems you are having with the internet. A customer service specialist will ask many of the same questions that you'd be asked over the telephone. However, they will conduct the conversation over a chat which is similar to text messaging on your PC or cell phone. Chat support will walk you through steps to try to resolve the issue. They will also check for outages in your area or other issues that may be impacting your internet service.
After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My At&t U-Verse Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T U-Verse in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My At&t U-Verse Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.