How Do I Report a Problem with My At&t U-Verse Landline?

As a customer, you can report your problem with AT&T U-Verse landline to have it fixed. You may be having an outage in your area or simply have a gadget problem. Either way, you should report the matter. Contact AT&T U-Verse customer support directly via phone line, chat, email or contact us page. Explain your problem and get the necessary assistance.

How Do I Report a Problem with My AT&T U-Verse Landline?

In most states, AT&T U-Verse is the primary phone carrier. If you have a landline problem that you are trying to fix but don't know how, you can first find out if you are having a gadget issue or there is an outage in the area.

If the problem is happening in multiple phones, then do some testing to see if it's an issue originating in the home/office or from AT&T network. How do I do this?

  1. Start by locating the telephone network interface found at the back or side of your home
  2. Open the box using a screw driver to get to the customer access jack.
  3. Unplug the telephone cord, then plug it in your corded phone and see if the problem persists. Check if there is a clear dial tone, if not, then the problem is the AT&T network.
  4. Unplug the corded telephone, then replace it with the short telephone cord. Close the telephone network interface over tightly.

How Do I Report a Problem with My AT&T U-Verse Landline?

If the problems are originating from the AT&T network, then things are beyond your control as only the network provider can fix the issues. Therefore, go ahead and contact AT&T U-Verse through the contact us page. Report your problem and let them take action.

Alternatively, you can chat with the technical support and explain your situation, they will look into the matter and inform you accordingly. Customers can also call AT&T U-Verse directly using the provided phone line and report their problem.

Network issues usually result in an outage in that area. Therefore, it's good to go to the AT&T outage report map on the main AT&T website and check if your area is included in the map.

Outages are resolved quickly more so when it covers a massive area. The AT&T engineers will be on-site to fix the issue or making repairs. Some outages are due to an ongoing maintenance service and there is a reported temporary interruption of service. If this is the case, relax as the issue is being addressed. AT&T U-Verse landlines will be restored soonest when the maintenance or repairs are complete.

What Troubleshoot Measures Can I Take to Fix My Home AT&T U-Verse Landline Problem?

If the issue is inside your home, then there may be interference from electronic devices preventing connection to your DSL filter.

Determine if you have a defective DSL filter by turning off and unplugging your DSL modem. If there is no problem, then one of the filters is most likely the cause.

Proceed to determine the failing DSL filter by turning on the modem and unplugging one filter each time from the wall and use another DSL filter on another jack to see if the problem is resolved. In case it goes away, then the other DSL filter has problems and you need to replace it by ordering another from AT&T website.

How do I Get My AT&T U-Verse Landline Problem Fixed?

If you tried troubleshooting and still failed, then you can use your AT&T maintenance plan to get the issue sorted out. Set an appointment with the technicians to repair the problem free of charge. If you are not subscribed to the AT&T maintenance plan, then contact AT&T for repairs of your landline at a charge. Submit a repair ticket or contact AT&T U-Verse to report your issue.

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How Do I Report a Problem with My At&t U-Verse Landline?

Why Did GetHuman Write "How Do I Report a Problem with My At&t U-Verse Landline?"?

After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My At&t U-Verse Landline? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T U-Verse Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T U-Verse in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My At&t U-Verse Landline? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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