How Do I Return At&t U-Verse Equipment After I've Canceled?

When you cancel your AT&T U-verse Subscription, you will receive an email with instructions on how to return the equipment. To avoid incurring charges when returning the equipment, you should return it within 21 days. Following the guidelines in this article will help you to return your AT&T U-verse equipment easily.

How Do I Return AT&T U-Verse Equipment After I've Cancelled?

If you want to return equipment to AT&T U-verse, you should do so within 21days after you cancel it to avoid extra charges. Late returns can attract charges of up to 150 dollars. AT&T U-verse also has conditions on the items that you can return. You can only return a product that you have bought from AT&T U-verse either at their corporate-owned retail shops, on their online platform, or over the phone.

For the returned equipment to be accepted, it must be in good working condition without physical damage. The product should be without damage from water. The equipment must also be returned in the original manufacturer's packaging. The equipment should be compact with all the original contents like the battery, charger, user manual, and intact software that have not been opened.

To return the equipment, you should return it together with the invoice and the receipts of the sale transaction. Failure to meet these criteria may make you return to be unsuccessful. There are some products that you cannot return once you have bought them including closeout items and items that have not been directly bought from AT&T U-verse.

If you buy a product from an authorized AT&T U-verse dealer, the products may not be eligible for return. If you have an insurance replacement items that you were given after an AT&T U-verse insurance claim, you cannot return it to AT&T U-verse.

How to Return AT&T U-verse Equipment after Cancellation

To return equipment that you have canceled in AT&T U-verse, you can follow the guidelines given below or contact the AT&T U-verse customer support for more help. Here is how you go about returning equipment to AT&T U-verse after canceling;

  1. When you cancel an AT&T U-verse service, they will send you an email with instructions that you should follow to return the product.
  2. If you have not yet seen this email, look for it in all your inbox messages and even in the junk and spam messages.
  3. If you still can't find the email, contact AT&T U-verse customer support.
  4. Explain to the AT&T U-verse agent that you need help in returning the equipment and request them to resend the instructions for return.
  5. The agent should be able to complete the cancellation for you if that was the reason why you have not yet received the email with instructions on how to return products.
  6. The agent will then resend you the email.
  7. Do not hang up until you have seen the email.
  8. Review the return instructions.
  9. Confirm that your equipment is eligible for return.
  10. Ensure that you are within the AT&T U-verse return period.
  11. If you are not close to the return deadline, you can send an email to AT&T U-verse requesting assistance but calling is the best option if the deadline is close to avoids incurring extra charges.
  12. If you are calling at the last minute, you can request the customer support team to extend the duration of return without a late fee for a further 10 days.
  13. Pack the item and all its original contents in the original manufacturer's box if this is possible. If you cannot locate the original packaging, you can use another box to return the equipment.

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Why Did GetHuman Write "How Do I Return At&t U-Verse Equipment After I've Canceled?"?

After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return At&t U-Verse Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T U-Verse Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T U-Verse in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return At&t U-Verse Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 2 years ago
Updated 2 years ago
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AT&T U-Verse
How to return AT&T U-verse equipment after cancellation
returning equipment to AT&T U-verse after canceling

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