How Much Does It Cost to Cancel My AT&T U-Verse Plan?
Do you want to cancel your AT&T U-Verse plan? If you have any concerns, you don't always have to cancel. Some of your options include; moving your service to a new address, suspending service, changing your service, and transferring your billing responsibility. You may cancel if other options fail or you no longer need your AT&T U-Verse service. If you have any AT&T equipment, you must contact the customer service team and return it.
Returning Your AT&T U-Verse Equipment
If you have equipment that you need to return, contact the support team. They will send you an email or mail with detailed instructions. You don't need to spend any money in the process. Do not attempt to return your AT&T U-Verse equipment before receiving instructions. If you don't get a response from the support team, check your spam folder. Contact them again if you didn't get instructions.
You may be directed to return your equipment through UPS or FedEx. You don't have to pack anything. The UPS Store or FedEx Office will pack your equipment and ship it to AT&T U-Verse.
If You Receive a Return Kit
If There Was a Return Label in Your New Equipment Box
If your returned equipment is damaged due to abuse, you may have to pay a fee. If you feel that the fine is unfair, you may contact the AT&T U-Verse support team and dispute it.
Even though canceling your AT&T U-Verse plan does not cost a thing, you may have to incur additional fees and penalties.
The fees apply if you joined through a promo. To avoid the charges, you must wait until your service commitment ends.
If you submit a cancelation request on a non-working day, it will be processed on the next business day. If you cancel on the weekend, your request may be handled during the weekend operation hours.
There are lots of ways to contact the support team if you need help canceling your plan. The best way to contact them is on the phone. When you are connected with a customer service agent, explain that you have made up your mind and you would like to cancel. They will guide you through the steps. Another option to speak directly with a support agent is on live chat.
Consider seeking email support if you don't wish to speak with an agent. Send the support team an email with the details of your problem. They will get back to you as soon as possible. If you wish to return the equipment, they will send you an email with detailed instructions. You may contact hem on Facebook if you don't mind seeking support in public.
The AT&T U-Verse help desk features a lot of help pages that may answer your questions. Consider looking for help on the help desk before contacting the support team directly.
After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Much Does It Cost to Cancel My At&t U-Verse Plan? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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