AT&T U-Verse: How do I reset my DVR?

A simple 8 step guide for solving this common AT&T U-Verse problem quickly and effectively by GetHuman

Hi, we can try and reset your DVR to see if that helps. Try unplugging it from the wall for 10 seconds and then plugging it back in.
If that doesn't work you can try this: Do the same as above but when the three white dots appear on the screen, unplug the receiver/DVR again.
Do this two more times, then plug the receiver/DVR back in on the third time and leave in.
Three white dots will appear followed by a gear with a status bar at the bottom of the screen.
If the Disaster Recovery screen does not appear, repeat the steps above.
From here you can hold down the down arrow, the ok button and the power button and it will reset your DVR completely.
Note if you do this it will delete all of your previous information.
If that doesn't help, then you can call them for further assistance. Let me know if this helps!
We've helped 2,642 people fix a AT&T U-Verse issue like yours in the last 90 days. Let us help you!
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Author:GetHuman-summerp24 years ago

About this Step by Step Guide

After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: AT&T U-Verse: How do I reset my DVR?; All TVs have a weak or no signal message and I cannot access my DVR; Need to cancel appointment for U Verse installation scheduled for tomorrow.; We are having trouble with one of our phone lines & I can't get through to to the service department; what do i need to do to fix "check signal cable"?; Returned equipment proof of delivery to resolve collection issue... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 24 minutes to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for AT&T U-Verse Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T U-Verse that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I reset my DVR? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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