AT&T U-Verse: I'm not receiving incoming calls

A simple 2 step guide for solving this common AT&T U-Verse problem quickly and effectively by GetHuman

1
First try

-Check that cords are securely connected to your gateway.
-Reboot your gateway by unplugging the power cord for two minutes.
-Plug the power cord back in and wait two minutes for the gateway to fully power up.
2
If that doesn't work, make sure call forwarding is not enabled. To do this:

-Log in to myAT&T.
-Hover over Home Phone at the top of the page and select Manage Features.
-Select the Phone Features tab.
-Select All Call Forwarding and make sure the Off radio button is selected.
-Select Save.
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Author:BenF3 years ago

About this Step by Step Guide

After thousands of AT&T U-Verse customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: AT&T U-Verse: I'm not receiving incoming calls; My service man just left ** minutes ago, and my phone is not working.; I am a new customer and need to set up email; I keep losing my wifi access to my devices in my house; my uverse service is *.* mps. Since yesterday, it is only running at about *.* mps. What is ca...; I have permanent UVerse "blocked" and unpublished * on my Uverse landline. Is there a way to to...... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 28 minutes to get through these steps according to other users, including time spent working through each step and contacting AT&T U-Verse. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for AT&T U-Verse Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T U-Verse that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I'm not receiving incoming calls guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T U-Verse

AT&T U-Verse Phone Number
800-288-2020
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