Does At&t Wireless Have the Best Customer Satisfaction for Cellphone Service?

This article outlines what the overall customer satisfaction is for AT&T Wireless. The article is broken down into what customers love and what they hate and touches briefly on how AT&T Wireless measures up to major competitors.

AT&T Wireless is a leader in cellphone service provision, but does it have the best customer satisfaction rating for cellphone service? What do customers like and dislike about AT&T Wireless? For more information, you can contact AT&T Wireless here, and you can read more to learn what consumers think it is doing well, and what areas it is not ranked high.

What Customers Love

Download Speeds

AT&T Wireless ranks high in customer satisfaction for download speeds and is comparable to download speeds for other major providers (with almost no discernible difference in the wait time for customers). AT&T Wireless reports download speeds for 4G users between 14 to 61 Mbps with an average of 28.9. Upload speeds range between three to fourteen Mbps with an average of 9.4 Mbps.


Coverage is also an area where AT&T Wireless scores very high with customers. With coverage in over 58% of the country, AT&T Wireless customers can rely on a solid connection in all but a few rural areas scattered primarily in the west/northwest region of the United States. More populated areas have a better connection with little disruption in coverage.

Discount Plans

AT&T Wireless offers pretty decent discounts to certain groups which is a huge plus among customers. Discounts for military families, senior citizens and first responders make it a great choice for those groups.

Device Options

AT&T Wireless offers all the latest devices for purchase (either paying all upfront or payment plans that are included in your monthly bill). This is also a huge plus for customers; however, some retailers may not carry all the devices that are found on the AT&T Wireless website.

What Customers Hate


AT&T Wireless is one of the pricier options on the market with data plans being more expensive than some of the competitor rates. Also, charges per line tend to be more costly than some of the competition. When you look at unlimited plans (which sometimes have better overall costs since you don't have overage charges), AT&T Wireless tends to be more expensive here as well.


While download speeds are exceptional, streaming isn't so much. AT&T Wireless maxes out at 480p (or standard definition/SD) for streaming on its lower-priced options, so some high definition/HD videos will not be the quality you'd expect. High definition streaming costs significantly more than the SD options on your AT&T Wireless device.

Data Caps

Less expensive plans have data caps that can be reached fairly quickly, leaving the customer having to work around low-speed data instead of high-speed connections. Customers who are not always around a ready Wi-Fi connection can find themselves burning through data within a few days of each monthly cycle.

Bottom Line

The bottom line is AT&T Wireless actually ranks fairly high in overall customer satisfaction for cellphone service. It offers great coverage and super-fast download speeds which customers definitely love. Discounts for special groups makes it a popular choice for a number of customers. The biggest complaints customers had was plan price. Contact customer service here for more information.

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Why Did GetHuman Write "Does At&t Wireless Have the Best Customer Satisfaction for Cellphone Service?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does At&t Wireless Have the Best Customer Satisfaction for Cellphone Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does At&t Wireless Have the Best Customer Satisfaction for Cellphone Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 months ago
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