AT&T Wireless, also known as AT&T Mobility, is a division of the American telecommunications company AT&T. The company was originally founded in 2000 as Cingular Wireless. AT&T Wireless provides wireless services for phone plans, internet service, and TV. Between the United States (including the US Virgin Islands and Puerto Rico), AT&T Wireless has over 162 million subscribers.
If you're currently a customer with AT&T Wireless and want to change or cancel a payment arrangement, follow the instructions outlined below.
If you're having difficulties changing or canceling your payment online, you can call into the AT&T customer support team. You'll have to provide some personal and account details to verify your identity. Ask the customer support representative to either walk you through troubleshooting or make your changes for you. Ask the agent if the changes will be reflected in time for your next bill. Keep the customer service agent on the line until you receive the email confirming your requested changes.
If you prefer not to speak to someone on the phone, you can send an email to AT&T's customer support team. Provide as many details as possible in your email including your account number and your requested change. Make sure to mention that you already tried to make the change online and the difficulties you ran into. This will ensure the response doesn't simply provide you with instructions on how to make the change online.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with At&t Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with At&t Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.