AT&T Wireless is an American telecommunications company. AT&T Wireless operates as a subsidiary of the parent company AT&T. The organization offers its customers services in wireless mobile plans, mobile devices, and the Internet. Currently, AT&T Wireless has operations throughout the United States including Puerto Rico and the U.S. Virgin Islands. If you're an AT&T Wireless customer and have a cracked or broken phone, keep reading for a detailed description of what you should do next.
The first step you should take is to identify if your device is under warranty. AT&T's warranty policies are:
If you have warranty coverage, you'll need to call into AT&T's customer support line to begin the warranty claim process. Note that the customer service agent may try to walk you through troubleshooting steps to get your phone working again. Keep the customer service representative on the line until you receive an email confirming the exchange has been started.
If your device isn't covered by a warranty, you can choose to upgrade your device online.
If you want a new mobile device right away, you can choose to upgrade your phone in person. This option will also allow an AT&T employee to look over your phone and identify if it's eligible for a trade-in credit.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Fix a Cracked or Broken At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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