How Can I Track a Lost or Stolen At&t Wireless Phone?
If you have lost your AT&T phone, or believe it's been stolen, we've outlined all the steps you should immediately take.
AT&T Wireless is a major telecommunications company with headquarters in Dallas, Texas. The company was founded in 2000 and was originally called Cingular Wireless. The organization provides wireless phone and Internet services to customers across the United States, including Puerto Rico and the U.S. Virgin Islands. If you have lost your AT&T phone, or think it's stolen, follow the steps outlined below.
Attempt to Locate Your Device
Before you take any actions, attempt to locate your mobile device. Search any areas you've been around recently. Next, try to search for your phone online. It's important to note that you'll only be able to use these apps if they were downloaded and active before you lost your phone.
- For iPhones, go to https://www.icloud.com/find
- For Androids, go to https://www.google.com/android/find
- For Windows, go to https://account.microsoft.com/account/
- If you have a Lookout account, go to https://my.lookout.com/user/login
- If you have an AT&T Secure account, activate the find feature
Log into any of these accounts and attempt to locate and retrieve your device.
Suspend Your Service Online
If you can't locate the phone or believe it's been stolen, you can suspend your AT&T Wireless service. This will block anyone from using your device and accessing your personal information.
- Go to https://my.lookout.com/user/login
- Log in to your account with your User ID and password
- Choose the most applicable reason for why you need to suspend your device
- Select ‘Suspend.'
- Follow the instructions on the screen to suspend your device and block it if it was stolen.
- You'll receive an email confirming your phone has been suspended and/or blocked.
- Next, change your password to any apps you had on your phone, such as your email accounts, financial apps, and social media accounts. As a cautionary measure, also change your password for your AT&T account.
Suspend Your Service Via Calling Customer Service
You can choose to call into the AT&T Wireless Customer Support line and ask for assistance. Explain your situation and ask for help in suspending your service and potentially blocking your phone. For security reasons, you will need to provide personal and account details to verify your identity. Keep the customer service agent on the line until you receive an email confirming your mobile device has been suspended. You can ask the agent what your options are in terms of replacing your device.
Why Did GetHuman Write "How Can I Track a Lost or Stolen At&t Wireless Phone?"?
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Track a Lost or Stolen At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for AT&T Wireless Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Track a Lost or Stolen At&t Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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