AT&T Wireless is a major telecommunications company with headquarters in Dallas, Texas. The company was founded in 2000 and was originally called Cingular Wireless. The organization provides wireless phone and Internet services to customers across the United States, including Puerto Rico and the U.S. Virgin Islands. If you have lost your AT&T phone, or think it's stolen, follow the steps outlined below.
Before you take any actions, attempt to locate your mobile device. Search any areas you've been around recently. Next, try to search for your phone online. It's important to note that you'll only be able to use these apps if they were downloaded and active before you lost your phone.
Log into any of these accounts and attempt to locate and retrieve your device.
If you can't locate the phone or believe it's been stolen, you can suspend your AT&T Wireless service. This will block anyone from using your device and accessing your personal information.
You can choose to call into the AT&T Wireless Customer Support line and ask for assistance. Explain your situation and ask for help in suspending your service and potentially blocking your phone. For security reasons, you will need to provide personal and account details to verify your identity. Keep the customer service agent on the line until you receive an email confirming your mobile device has been suspended. You can ask the agent what your options are in terms of replacing your device.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Track a Lost or Stolen At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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