How Do I Downgrade My At&t Wireless Package?

If you're an AT&T Wireless customer, you can downgrade your current package at any time. We've outlined the steps you need to take to make changes to your AT&t Wireless package.

AT&T Wireless is a subsidiary of the major American telecommunications company AT&T Inc. The organization provides wireless Internet and mobile phone services to customers throughout the United States. AT&T originally was founded as Cingular Wireless in 2000 before adopting the AT&T name in 2004 after a company merger. AT&T Wireless has more than 162 million subscribers. If you are a current AT&T Wireless customer and want to downgrade your package, keep reading for the simple step-by-step instructions.

Change Your Plan Online

  1. Go to

  2. In the top right corner, click on 'Account,' and then 'Sign In.'

  3. You will need to sign in to your account with your User ID and password.

  4. Next, go to 'Account' in the top right corner and select 'Account overview.'

  5. If you have more than one account with AT&T Wireless, choose the one you want to change.

  6. Select 'Change Plan' or 'Manage My Plan.'

  7. Follow the prompted instructions to see your options and select a new plan. The online comparison tool will give you an estimation of the charges with a new plan. Note that this is just an estimate and not a guarantee of charges. The availability of plans changes per region.

  8. Confirm your new plan.

  9. You will receive an email confirming your changes.

Contact AT&T Wireless Customer Service Via Phone

If you prefer to get assistance with downgrading your AT&T Wireless package, you can call into the AT&T customer service team. This option is great if you want someone to walk you through all your options and explain in detail how much money you can save. If you agree on a new package, the customer service representative will make the change on your behalf. Ask the customer service agent to stay on the line until you have received an email confirming the changes have been made.

Contact AT&T Wireless Customer Service Via Live Chat

You can also contact the AT&T Wireless Customer Support team via the live chat function. You will need to provide some account and personal details to confirm your identity as the account holder. Ask the agent to walk you through downgrading your package and explaining what your new charge amount will be. Make sure to ask when the downgrade will occur and if the new charge amount will be reflected in your next billing period.

Once the agent has made the changes to your account, you should receive an email confirming the change. Keep the customer service representative on the chat until you have a chance to review the email and make sure all the details are correct.

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Why Did GetHuman Write "How Do I Downgrade My At&t Wireless Package?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My At&t Wireless Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My At&t Wireless Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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