It is quite simple and easy to replace a broken AT&T wireless phone if you have insurance. AT&T offers three levels of insurance. Customers need to sign up for these plans within 30 days of signing up for wireless service with the company or activation of a new device. Customers can not retroactively sign up for the protection plans.
The three levels of insurance are called Mobile Insurance, Protect Advantage for 1, and Protect Advantage for 4. The plans all have different rules and there is some variation in what is covered, but the process for fixing your damaged AT&T wireless phone is the same.
The simplest way to file a claim with AT&T wireless to fix your disabled or broken phone is to contact customer service. The number can be found by clicking on the following GetHuman link:https://gethuman.com/phone-number/AT-T-Wireless. It can be helpful to have a wireless bill handy to provide all of the required account information.
Calling customer service can involve hold/wait times and the representatives are only available during certain times. Customers have the option of filing a claim online. AT&T uses a third-party company called PhoneClaim to handle online claims. The portal can be found by following this link: https://www.phoneclaim.com/att/. This page allows you to estimate your deductible responsibility and also shows a shipping schedule. Claims approved on a weekday will generally be delivered the next day. Weekend or evening claims can take longer.
To begin, click the tab in the middle-left of the screen that says "Get Started". It will open a new window where you enter the cellular number associated with your phone. It will be important to have a phone model and account numbers handy to ensure accuracy. It is important to be specific with the details leading up to the damaged or stolen phone. AT&T may require additional documentation such as a police report if you are claiming a stolen phone.
AT&T will evaluate the claim and either approve or deny the claim based on the customer's insurance plan. It is important for customers filing a claim to have a full understanding of their insurance plan prior to submitting a claim. This helps understand if their broken AT&T Wireless device will even be considered for coverage.
Upon approval, AT&T will either send a replacement phone or provide the customer with the particular details for sending the device in for repair.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Fix a Broken At&t Wireless Phone If I Have Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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