No one wants to pay too much for cellphone service, and the good news is, you don't have to be stuck with your current rate. If you are with AT&T Wireless, there are a number of ways you can get your monthly wireless rate lowered. You can contact customer service here, and below are some ways to get your monthly bill reduced.
First, review your plan. Before calling AT&T Wireless, look at what is in your plan and determine what you do and don't need in your plan. For example, if you have international calling but rarely use it, you can ask that feature be removed from your plan and use a calling card when making international calls. If you don't use a lot of data in a month, you can opt for a limited data plan which is usually much less than the unlimited data options. Also, if you have a limited data plan, make sure the person who uses the most data has the line that the data is attached to. Do you have lines on your plan that are not used often? If so, those lines can be removed from your plan. Check to see if it would be better to switch from a contract plan to a pay-as-you-go plan. Also, see if there are less expensive devices that will provide the same features as more expensive ones.
AT&T partners with a number of agencies and organizations to offer discounts to the employees of those entities. Check with your employer or with AT&T Wireless customer service to see if your business partners with AT&T for employee discounts. This step could shave as much as 25% off your monthly rate saving you a great deal of money each month. Also, if you are retired, you may be eligible for a senior or AARP discount on your AT&T plan.
Sometimes the best way to get what you want is to ask for it when you call customer service. You and the representative can go through your plan and see where changes can be made, or promotions applied, that will lower your monthly bill. Also, you can ask for loyalty discounts if you have been a long-term customer, bundles deals or device trade-ins that can help lower the bill. Check to see if AT&T will match a competitor's rates to keep you from switching. Call AT&T Wireless a couple of times a year to see about discounts available.
Be polite. Customer service can be a very thankless job, so using good manners with the AT&T Wireless representative can go a long way in getting them to work with you to lower your monthly rate. The representative will be more likely to look for multiple ways to cut the bill for a polite customer.
Paying too much for AT&T Wireless doesn't have to be your reality. Using the tips above, you can cut your monthly rate and still keep the quality service you've come to enjoy with AT&T Wireless. Contact customer service here and get started on locking in your savings.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get At&t Wireless to Lower My Monthly Rate? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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