Your AT&T device will display Enter PUK if you have entered an incorrect pin more than three times. The PUK code is needed to unlock your SIM card so you can use your device again.
You will need to log in to your AT&T account to get the PUK code. Below are the steps you to do so:
1. Go to your account and open My Wireless.
2. Go to My Devices and choose the mobile device that needs the PUK code.
3. Choose Manage My Device.
4. Look for the See Device Options and select Get your PIN Unlock Key or the PUK.
As soon as you have the PUK, make sure to enter it correctly. Otherwise, your SIM card is permanently blocked when you enter the wrong PUK code 10 times in a row. Unfortunately, you can no longer unlock a permanently blocked SIM — the only option is to contact AT&T for a SIM replacement.
Do you have a prepaid phone? You will need to contact AT&T to get your PUK code. If you have a Motorola device and the Enter PUK isn't displayed, please type in **05* and enter the 8-digit PUK code. Then, select OK and follow the prompt to help you create a new PIN code.
Like the postpaid accounts, enter the PUK code correctly, or you'll get PUK2 or PUK blocked call operator when you enter the wrong PUK code 10 times in a row.
If you are still having trouble, please check out the AT&T FAQ page or contact their Customer Support.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get My At&t Wireless Puk Pin? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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