How Do I Make a Payment Arrangement with At&t Wireless?

Learn how to easily make a payment arrangement with AT&T Wireless. It's not difficult, but it's not as easy as you think.

AT&T Wireless is an American telecommunications company offering wireless mobile and Internet services to its customers. The company was founded in 2000, has its headquarters in Atlanta, Georgia, and serves over 160 subscribers throughout the United States. If you're currently a customer with AT&T Wireless, keep reading to find out how to make a payment arrangement for your account.

Payment arrangements are for users who missed their bill due date and want to avoid having their service canceled. When you make a payment arrangement, you commit to making a payment on a future date. All payments are processed at 12 a.m. ET on the payment date. You can only cancel or change your payment arrangement date up to one day before the original bill due date. After your bill's due date, the payment arrangement can't be changed or canceled.

Make a Payment Arrangement Online

  1. Go to
  2. In the top right corner, select ‘Account' and ‘Sign In.'
  3. Sign in to your account with your User ID and password.
  4. Select ‘Billing & Payment.'
  5. Click on ‘View my bill.'
  6. Click on ‘Make a payment arrangement.' Note that not all users are eligible for payment arrangements. If you sign on and don't see a payment arrangement option, you're likely ineligible.
  7. Your available payment options will be displayed on the screen. Choose the payment method you want to use.
  8. Enter your payment information and date, and click ‘Continue.'
  9. Review the payment details and click ‘Submit.'
  10. Note: make sure to take a screen shot or write down your confirmation number.
  11. You should get an email confirming your changes.

Call AT&T Customer Service to Make a Payment Arrangement

If you're having technical difficulties making a payment arrangement online, you can call into AT&T Wireless's customer support team. Ask if you're eligible to make a payment arrangement. Provide your payment details and your chosen date to the customer service representative. Keep the customer service agent on the line until you receive a confirmation email the payment has been processed.

Make a Payment Arrangement with AT&T Customer Service Live Chat

If you're unable to make a phone call, you can contact AT&T Wireless's customer support team via the live chat. It's not safe to provide payment information over live chat systems so simply ask the customer service agent to walk you through troubleshooting the online process. First, ask if your account is eligible to make a payment arrangement. Keep the customer service agent on the chat with you until you process your payment online and receive a confirmation email.

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How Do I Make a Payment Arrangement with At&t Wireless?

Why Did GetHuman Write "How Do I Make a Payment Arrangement with At&t Wireless?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Payment Arrangement with At&t Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with At&t Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 10 months ago
Updated 9 months ago
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