How Do I Replace a Lost or Stolen At&t Wireless Phone?

Losing your phone is a bummer since, like most everyone else in the world, you probably use your cell phone for a number of things. However, if you enrolled in an AT&T protection plan, you are covered and eligible for a new replacement phone. Click here to file a claim now. If you don't have insurance on your phone, you will have to purchase a new one.

How do I replace a lost or stolen AT&T Wireless phone?

The answer to your question, "How do I replace a lost or stolen AT&T Wireless phone?" can be found right here in this article.

Nobody wants to even think about losing their phone since we use our phones for a lot of things and just can't live without them. However, these things do happen, so if your device got lost or stolen, you will need to take the following three steps.

1. First Try to Locate Your Phone

To try and locate your phone, use another phone to call it and hope that your ringer is on so that you will be able to hear it ringing or you may even see it flashing, or if you have it on vibrate, you may be able to feel it vibrating if it's, say, under the cushion of your seat. Another way you might be able to locate your phone is by using a GPS locating service, such as, "Find My Phone" or "Device Manager".

2. Suspend Your Phone Service

If you didn't have any luck locating your phone, you will need to contact a customer service representative at AT&T to let them know that your phone is missing so that they can turn your service off or you can also go online to report your phone lost or stolen. Click here to contact AT&T now or to visit the website.

3. Replace your Phone with a New One

This is one of the times you will wish you enrolled in one of the AT&T protection plans if you didn't. However, if you are enrolled click here to start a claim or see below for more information. You will need your current phone number to get started. If you are not enrolled in a protection plan, you will need to purchase a new phone.

How Does the Device Protection Plan Work?

It can be very stressful to be without your cell phone, even for just one day, but if you purchased an AT&T device protection plan, you are in luck because the plan covers lost or stolen phones. Click here to file a claim now. You will need your current phone number to get started.

After filing your claim successfully for your lost or stolen device, you must wait for it to be approved. However, as soon as it is, you will be sent a replacement phone as soon as the very next day. So, don't stress, be patient, and things will work out well.

Replacement Delivery Times

Here are the delivery times for customers who filed a lost or stolen phone claim. Your replacement phone should arrive...

  • The next day if your claim was approved Monday through Friday Before 6 pm ET.
  • The following Monday, if approved on a Saturday before 3 pm ET
  • The following Tuesday, if your claim was approved Saturday or Sunday after 3 pm ET Saturday

Note: If you are an AT&T Protect Advantage customer, you may be eligible to get your phone delivered the same day, and it also covers setup for eligible devices.

You can track your shipment by visiting the website and entering your AT&T account phone number. Click here to learn more.

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Why Did GetHuman Write "How Do I Replace a Lost or Stolen At&t Wireless Phone?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Replace a Lost or Stolen At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Replace a Lost or Stolen At&t Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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