AT&T Wireless is an American telecommunications company offering wireless mobile phone, TV, and Internet services to its customers. The company has over 162 million customers throughout the United States, including the U.S. Virgin Islands and Puerto Rico. If you're an AT&T Wireless customer and are currently experiencing an outage, follow any of the steps outlined below to report the service outage.
You can check if there are any known service outages in your area first.
AT&T has a ‘Mark the Spot' app for smartphones to make reporting dropped calls and network issues easier. You can download the app in the app store.
If the above options are giving you issues or you prefer to talk to someone on the phone, you can call into the AT&T Wireless customer support team. Give the customer service representative your current location so they can check if there are any known outages. If there aren't any reports of outages, the customer service agent will walk you through the next steps.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a At&t Wireless Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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