How Do I Report a Problem with My At&t Wireless / Mobile Phone?

If you're experiencing a problem with AT&T wireless phone, you should report the problem immediately to AT&T. We've outlined all the steps you can take to report your problem to AT&T quickly.

AT&T is a major telecommunications company located in Dallas, Texas. The organization offers customers services in mobile and landline phones, Internet and Wi-Fi, and televisions. It's the largest provider of mobile telephone services in the world. If you're experiencing a problem with your AT&T mobile phone, we've outlined the steps you can take to report the issue.

Try Troubleshooting the Device

Before you report the issue to AT&T, you should try troubleshooting your device for some common problems people experience.

  1. Go to https://troubleshoot.att.com/devicetroubleshoot/

  2. Select the brand and model of your device.

  3. Select your issue from one of the categories displayed on the screen.

  4. Follow the prompted instructions to attempt to resolve your issue.

  5. If the troubleshooting steps don't fix the issue, you should contact AT&T to report the problem next.

Check Your Warranty Status Online

You should check if your phone still has a valid warranty on it.

  1. Go to www.att.com

  2. In the top right corner, select 'Account' and 'Sign In.'

  3. Go to 'Account Overview' and select your device. Review your warranty information for your mobile phone.

Contact AT&T Customer Care Via Phone

You can call into the AT&T customer service team to report your issue. You will need to provide account and contact details to verify your identity. Ask the agent what your next steps are to resolve the issue. Ask the agent to confirm if you still have a valid warranty on your phone.

Contact AT&T Customer Care Via Email

You can also email your mobile phone issue to the AT&T customer care team. When you do so, make sure to provide as much information as possible. Additionally, ask questions about your warranty status and the next steps.

It can take several business days for AT&T to respond to your email so this option isn't the fastest process. Don't use this option if your mobile issues are urgent and need to be addressed immediately.

Visit an AT&T Store

If you think your phone could be a quick fix or prefer to handle the issue in person, you can visit an AT&T retail location for assistance.

  1. Go to https://www.att.com/stores/

  2. Choose 'City and State' or 'ZIP Code.' Enter the information to find stores near you. Make sure to note the hours and days of operation before you plan your visit.

  3. Ask a customer agent to review your phone issues, confirm your warranty status, and advise you on the next steps.

Why Did GetHuman Write "How Do I Report a Problem with My At&t Wireless / Mobile Phone?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My At&t Wireless / Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My At&t Wireless / Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T Wireless

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