How Do I Return At&t Wireless Equipment After I've Canceled?

This is an easy to follow article that outlines how AT&T Wireless customers can return their equipment after deciding to cancel their contract. If you have terminated your AT&T Wireless contract and want to return your device, this guide can help you. The guide explains what equipment needs to be returned, how to return equipment via FedX and UPS, what to do with a return box, and how to proceed if these steps don't work.

You have been an AT&T customer for some time now. However, you want to cancel your contract and return your equipment.

You chose AT&T for your wireless, internet, or TV services because the company offers great prices and deals. However, you are now looking to cancel your contact, which means you need to return your equipment. Although you are unsure of how to do so. Fortunately, the AT&T Wireless returns process is simple and can be done through the post.

If you would like to find out how to return your AT&T Wireless equipment after canceling your contact, read this easy to follow article.

What You Need To Return:

Before returning your AT&T Wireless equipment, you need to know exactly what you need to return and what you need to keep.

If you have chosen to cancel your contract more than 14 days after your original delivery, you will not need to send back any of your devices or equipment. You will also need to pay a termination fee.

Whereas, if you are canceling your contract within 14 days of your delivery, you can send back your AT&T device, power cords, wifi gateways and receivers, and your AT&T remote control.

You should not return WiFi extenders, HDMI cables, Ethernet cables, or your satellite dish. Any equipment that you no longer need but cannot return, you should dispose of yourself.

It is also important to note that AT&T Wireless will only accept undamaged equipment for return.

Returns Via FedX or UPS:

To return your AT&T Wireless equipment through FedX or UPS, you need to visit a company-owned FedX office pack and ship location or a UPS store.

You will need to take your unboxed equipment and your account number. If you don't already know your account number, you can find it on your most recent bill. Your local FedX or UPS store will then be able to return your equipment at no cost to you.

It is also important to ensure that you are given a return confirmation receipt in the event of any postal issues.

Return Kits:

If you have been sent a return kit by AT&T Wireless, you can use this to complete your return.

Simply pack up the equipment that you need to return into the return kit and attached the prepaid shipping label to the box. You will need to place the prepaid shipping label on top of the original label and remove any other labels on the return kit. Your return will not reach AT&T Wireless without the provided prepaid shipping label.

All you need to do from there is drop your equipment to the post office or a local mail carrier, who can deliver your return to AT&T Wireless.

If This Doesn't Work:

If after reading this article, you are still unsure of how to go about returning your AT&T Wireless equipment after deciding to cancel your contract, you should contact the customer service representatives.

You will find up to date contact details for AT&T wireless on the GetHuman website.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
How Do I Return At&t Wireless Equipment After I've Canceled?

Why Did GetHuman Write "How Do I Return At&t Wireless Equipment After I've Canceled?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return At&t Wireless Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return At&t Wireless Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T Wireless

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked a year ago
Updated a year ago
Viewed 696,932 times
AT&T Wireless
AT&T Wireless Return equipment
at&t wireless Cancel

What customers are saying about this and similar problems

Phone on my plan is not working, would like to order one for pick up in store and do a...
Continue to get messages stating I have surpassed my allowable gigabytes. Four times fr...
I'm looking to get life line service for internet. I'm currently eligible for reduced...
I was calling about my phone problem
Adding a new line and need to provide PIN
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!