How Do I Transfer My At&t Wireless Account to Another Carrier?

Transferring your AT&T wireless service to a different carrier is not difficult but it does involve several necessary steps. For the most part, you can call your new wireless service directly,visit a retailer, or complete this process online. Most carriers provide more than one way to switch service. You will need your current account number and pin as well as your phone's ESN or MEID number. You will also need to provide your address and other identifying information. You will also need to determine if you can port your number and if your existing device is compatible with a different wireless carrier. Typically, after you finish getting service with a different carrier, your existing carrier should finalize or end your service automatically. However, you may want to check to make sure that your AT&T service has been terminated. Following these steps should officially terminate your AT&T wireless service and transfer your service to another carrier of your choice.

It's common for customers to switch between carriers. One carrier may have a better plan than the other or offer something that the other doesn't. However, there are many reasons why a customer may decide to switch to another carrier. This is no different for AT&T wireless customers as well. However, when an AT&T wireless customers decides to switch carriers, there are steps that he or she should follow.

Select Your Carrier

Of course, before you switch your AT&T wireless plan to another carrier, you need to decide which carrier you'd like to get service with. Most people will do their research and tie down the wireless company they'd like to have service with. However, consider the fine print as well. Can you keep the same phone? Will there be any fees for switching? Will you have to sign an extensive contract? These are all viable questions.

Keep All Your Information Close

The next step in the process is to gather all of your information. The information you will need is your account number, AT&T password or pin, and your ESN or MEID number located behind the battery on the interior of your phone. When you call your new wireless service provider you will need to provide all of this information.

Decide On Your Switching Method

There are several different ways to switch your AT&T wireless service to another carrier. You can call the service provider directly, visit the wireless retailer, or do it yourself online. Either way, the information you need will be the same.

Contact the New Wireless Provider

Next, you will need to contact the new wireless service provider and let them know that you would like to switch your AT&T wireless service. If you plan on porting your number you will need to let your new carrier know. Most of the time this is possible, however there are some situations where it might not be possible. Also, you should be able to keep the same phone if it's compatible. However, if it's not, you may be able to get a discount, refund, or credit on your bill if you switch phones. Every carrier will be different, however.

Other Considerations...

Your AT&T wireless carrier may have to unlock your SIM card or phone. Also, some devices wont be compatible with all carriers. Regardless, make sure you back up all the data on your phone and don't cancel your AT&T service until you have finished setting up your new wireless service.

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How Do I Transfer My At&t Wireless Account to Another Carrier?

Why Did GetHuman Write "How Do I Transfer My At&t Wireless Account to Another Carrier?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer My At&t Wireless Account to Another Carrier? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Transfer My At&t Wireless Account to Another Carrier? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 months ago
Updated 9 months ago
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AT&T Wireless
Switch my AT&T wireless carrier
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