How Do I Unlock My At&t Wireless Phone?

If you have an AT&T phone, you can unlock it if you meet the eligibility requirements. These requirements include fully paying for the phone, unless you're a deployed member of the military, and activating the phone for the minimum waiting period, among other requirements. The unlock process is fairly straightforward and you can start it online.

AT&T SIM-locks its phones to make it more difficult for thieves to access them if they are stolen. If you want to unlock your phone so that you can use it on another network, which can be handy if you're traveling. Just keep reading to learn how..

AT&T's Unlock Eligibility Requirements

The device you want to unlock must have been paid in full when you purchased it if you want to unlock it immediately. If you purchased it on an installment plan, the device must have been active for at least the previous 60 days and it must be paid off. If you are an active duty member of the military, you don't need to pay your phone off to unlock it if you're deploying. If it's a prepaid phone, it must have had paid service for at least the last 6 months.

You cannot be past due on your AT&T bill. You must also submit your request at the beginning of a billing period. Your device cannot have been reported as involved in fraud, stolen, or missing.

Unlocking Your AT&T Phone

To unlock your phone, follow these instructions:

  1. Go to the AT&T device unlock page.
  2. Click on the "Unlock your device" link.
  3. Enter your phone number.
  4. Indicate that you agree to AT&T's terms.
  5. Complete the CAPTCHA.
  6. Click on the Next button.
  7. Follow any further instructions you are given.

You will be sent a confirmation email. AT&T will send e-mails with updates about the progress of your request, so keep checking your email. Once your unlock request is approved, you receive an email with the instructions for the final steps of the unlocking process, including an unlock code to enter into your phone. Please note that iPhones don't need unlock codes.

Contacting AT&T

To get help unlocking your phone, you can contact an AT&T customer support representative by phone, email, or help forum.

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How Do I Unlock My At&t Wireless Phone?

Why Did GetHuman Write "How Do I Unlock My At&t Wireless Phone?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My At&t Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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