How Do I Update Information in My At&t Wireless Account?

You can update information on AT&T wireless account whenever you want. The three major changes you can make include changing your billing information, changing your email address and changing your user ID. You can do this all from the AT&T website. However, if that fails, you can contact customer care for assistance and they will do the update for you.

How Do I Update Information in My AT&T Wireless Account?

AT&T is one of the big four telecommunication giants in the United States. The company also sells cell phones and TV services.

Updating your AT&T wireless account information can be done for a variety of purposes. Each piece of information that you might want to change on your account has a different porcess for it which significantly eases the process.

We will review how to change the billing information, email and user ID. Keeping your contact infromation and billing information updated is very important and should help you avoid certain situations that many AT&T customers encounter.

Updating Your Billing Information

The process through which you can update your AT&T billing information can be outlined as follows:

  1. Launch your web browser
  2. Open the AT&T website
  3. Input the necessary details and log in to your account
  4. Select ‘Contact Info'
  5. If you have more than one AT&T account, you should click the drop down menu at the top of the page and select the account whose information you would like to update.
  6. Select the tab labeled ‘Phone, Email or Address'
  7. Select ‘Edit' to update your billing information
  8. If there are several numbers, check or uncheck the box below every number. You can also choose whether to receive automated calls or texts to your new number.
  9. Select ‘Save.'

You should check your email for confirmation emails from AT&T. You should also check ‘Verify Email' to complete the account update. You should also receive a verification code or temporary PIN to verify the changes to your billing information which you will be promted to input when you pay your bill.

Updating Your Email Address

  1. Launch your web browser
  2. Open the AT&T website
  3. Input the necessary details and log in to your account
  4. Select ‘Contact Info'
  5. Click the ‘Email' tab
  6. Click ‘Edit' in the User ID email section
  7. Enter your new email address and click ‘Save'

AT&T customers should not that their billing email address and User ID email address are separate and the process for changing them is different as shown above. Your User ID email will only be used to log in and other account details but not billing.

Updating Your User ID

You can also update the user ID that you use to sign in to your AT&T account. You have the option of changing your user ID you use on another account and combining them.

The process to do so is as follows:

  1. Launch your web browser
  2. Open the AT&T website
  3. Input the necessary details and log in to your account
  4. Select ‘Sign In Info'
  5. Click ‘Change Your User ID'
  6. Type your new user ID. If you input a user ID associated with your other accounts, you will be presented with the option to combine them
  7. Check the box to save your new user ID
  8. Click ‘Save' to confirm the update.

You should try logging in with your new user ID to ensure that the change was effectively done.

If the above processes do not work or you simply want customer service to update your account information for you, you should contact them immediately.

You can contact AT&T customer service in a variety of ways.

AT&T has several customer service numbers which you can use to call them and update your account information. Call them is the most effective way to reach AT&T customer service. You can find the numbers on GetHuman.

You can also use the live chat facility on AT&T's website to request an account information update. You can retrieve the live chat's link from GetHuman.

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How Do I Update Information in My At&t Wireless Account?

Why Did GetHuman Write "How Do I Update Information in My At&t Wireless Account?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update Information in My At&t Wireless Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My At&t Wireless Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 months ago
Updated 9 months ago
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Update information on AT&T wireless account
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