Customers opt to upgrade their AT&T wireless phones for various reasons. Whether they want to keep up with a current trend or their older model is no longer functional, they can get a replacement. If you wish to trade in your device for the latest mobile edition, check out this article for more information about the upgrade process and how to determine your eligibility.
While upgrading an AT&T wireless phone is simple, not everyone qualifies for the service. Before applying for a new device model, ensure you pay your bill on time and your balance is $0. Otherwise, AT&T will reject your application, or you will receive a notification specifying your ineligibility. If your account has no pending issues and you're a long-time customer, you're likely to qualify for a phone and a promotional discount.
There are several additional factors to know before you upgrade:
While AT&T does not force customers to upgrade, they cease updates for older phones. If you choose to keep your current device longer, you may have issues protecting your data.
While AT&T Wireless does not have a live chat option available, you can contact a customer agent via phone. The average wait is 38 minutes, depending on your time zone and the company's call volume. However, you could connect with a representative sooner by using live chat as an alternative. Ensure that your inquiry is straightforward and comprehensive for the best solution for your issue.
After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Upgrade My At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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