How and When Can I Upgrade My At&t Wireless Phone?

It is possible to upgrade your wireless phone, but only when your account okays the deal. You can also transfer your eligibility to another line provided it is in the same account. Upgrades happen all the time in the telecommunication industry, and users want to keep up with better phones. You can contact AT&T customer support for the latest plans.

How and When Can I Upgrade My AT&T Wireless Phone?

Mobile phones from network carriers are usually tied with contracts ranging from 12 months to 24 months. Because mobile phone producers are releasing new models quickly, the contract may be too long if you want to have trendy phones.

Lucky for you, you can check your account status online to know your eligibility for an upgrade if you are still on contract.

How Do I Check If I Am Eligible for an Upgrade?

  1. Open your browser and go to the AT&T homepage.
  2. Log in to your AT&T account
  3. Go to Account Overview
  4. Open My Wireless section
  5. Scroll down and select your device
  6. Check upgrade status. If you see Ready to upgrade or Upgrade ready, it means you are eligible.

You can only upgrade your wireless phone if you are eligible. Now that you know how to check your eligibility, it's time to learn how to make the upgrade to ensure you don't miss out on what your friends are enjoying.

Everybody loves to be current and not behind in technology. It makes perfect sense why you want to have the latest phone. Maybe you want to enjoy the fantastic features you have read about on that phone or to look classy like your friends. The reasons are endless, but you surely deserve to get that upgrade.

How Do I Upgrade My AT&T Wireless Phone?

  1. Log in to your AT&T account
  2. Open My Wireless section
  3. Go to Upgrade My Device. Select the phone you want to upgrade
  4. Follow the instructions to choose a new device to trade-in with your current phone device., if the option is applicable.
  5. Under the Payment Method, choose the amount due today.
  6. Click Upgrade now button.

You can read the trade-in program to find out if you are eligible for the AT&T promotion card. You can use the promotion card for your next device.

Can I Transfer My Wireless Phone Upgrade Eligibility?

It is possible to have a wireless plan that AT&T no longer offers. Don't worry, you can keep the plan even after upgrading the device. However, if you want to change your current plan or the data amount, you should choose your preferred plan from the list of current wireless plans.

Bear in mind that you can't go back to the old plan. Contact AT&T customer support to check out the latest plans.

You can share wireless phone upgrade eligibility with a different device on your account. You pay a one-time upgrade fee of $45 maximum per device, which is charged to your next bill.

  • You can transfer upgrade eligibility to another line if the line on your account is eligible for an upgrade. Transfer happens only on the same account.
  • You can contact AT&T customer support to transfer your eligibility or visit an AT&T store.
  • The people who can transfer an upgrade are the following; authenticated caller, retail authorized user, and the account owner.
  • Transfer and receiving lines must be of the same device type. For instance, you can transfer your smartphone upgrade to a line with a smartphone but can't transfer it to a line that has a tablet.

What Happens If My Smartphone is Not On the Installment Plan?

When transferring upgrade eligibility to a different line on the same account:

  • The line that is giving up its upgrade must accept installment terms on the line that is receiving the upgrade.
  • Upgrade the device of the receiving line during this transfer process.

Or let's say,

If a father transfers his upgrade eligibility to his daughter's line. The father assumes the remainder of the daughter's installment plan on his line. The daughter upgrades and gets a new smartphone but with a new AT&T installment plan.

Why Did GetHuman Write "How and When Can I Upgrade My At&t Wireless Phone?"?

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My At&t Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My At&t Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T Wireless

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