How do I report an outage to AT&T Wireless?

If your cellphone isn 't working, it could be for many reasons. It could be the phone itself, or it could just be that there's an outage in your area. Here's how you can check and report it.

Jul 23, 2019

If there is a wireless outage in your area, you can report it and get the help you need. When you contact the customer support team, they will help you fix the issue as soon as possible.

Use the App Mark the Spot

This is a great app that you can use to report outages in your area. It gives you the chance to provide feedback about your experience and to interact with AT&T.

Using AT&T Mark the Spot to Report Outages

  1. Open the app on your device
  2. Click on the option ‘Where did it happen?'
  3. Select ‘What Happened'
  4. Select ‘Where Were You?'
  5. Click on the option ‘Submit'
  6. If you can't connect to the network, save your report
  7. When you save your report, it will be displayed as a red pin on the map
  8. Submit your report when your device connects

Other Features of the App

The app also has extra features including the following;


This option allows you to give suggestions that may be used to make enhancements in the future.

Network News

This feature gives you updates on any improvements made to the network.


The feature gives you tips that you may use to optimize the performance of your device.

You may download the Mark the Spot app for any device including Android, Blackberry, iPhone or iPad, and Windows Phone. AT&T uses feedback from this app to target the enhancement and optimization of networks.

AT&T is committed to helping you improve your wireless connection. They have added new cell sites and larger data pipes to increase data speeds and improve the quality of service.

If you wish to learn about the latest network information, you may get it from the network news page.

If you have trouble making calls from your home or place of business, there are a few options that may help you stay connected.

Wi-Fi Calling

You can make your calls directly over Wi-Fi.

Network Issues

If there are network problems, you may experience problems such as dropped calls and poor call quality. Some causes of network problems include; buildings and other constructions, terrain, and signal strength. You may solve this problem by resetting your network settings.

  1. Enter your Wi-Fi password
  2. Navigate to the settings option, general, reset, and then reset network settings
  3. Enter your password or pin
  4. Click on the option ‘reset network settings'

Contact the Customer Support Team

Even though you may report an outage on the app, you may also report it directly to the customer support team. There are plenty of ways to contact the customer support team of AT&T. If you wish to speak with an agent, you may contact the customer support team by phone. You will be connected to a representative who may ask about your location and how long you have been experiencing the problem.

The Help Desk is another great platform to get help. While you can follow the conversations of other users, you may also start your own. The Help Desk may help you get solutions to common AT&T wireless problems.

Email support is another great way to get help. If you have outage problems, consider sending them a short and detailed email asking for help with your problem. You should get a reply to your email within 48 hours.

You may also ask for help on their various social media platforms including Facebook and Twitter. They have a vibrant social media presence so you will get help fast. You should get help within 24 hours. You may not get help from Live Chat as AT&T does not offer support on Chat.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I report an outage to AT&T Wireless?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report an outage to AT&T Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T Wireless

Asked 5 years ago
Viewed 1,267,380 times
AT&T Wireless
AT&T Wireless outage
AT&T Wireless technical support
Service or technical issue
tech support
Service or technical issue

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!