AT&T Wireless: How do I upgrade my phone with AT&T?

A simple 12 step guide for solving this common AT&T Wireless problem quickly and effectively by GetHuman

1
This is a guide on how to check your upgrade and purchase one for AT&T: Log-in to your account with your User ID and Password through the AT&T Customer Center (https://www.customerservice.att.com/index.jsp ).
2
Scroll down to the pictures of phones under your plan and select "View Options to Upgrade".
3
Enter in your sign in pass code to proceed to the next page as AT&T uses this toward a security measure.
4
Click the "Upgrade" button to the right of the phone you want to upgrade.
5
Choose the device you would like to purchase by clicking on "Add to cart".
6
Select the plan you would like (2 year plan or No annual contract) and click "Add to cart".
7
Once you select your device, click on "Add to cart".
8
Choose the plan that best fits your preferences and click "Add to plan".
9
Select your protection plan from the options that are provided and click "Continue to next step".
10
Review available accessories you might like and click "Continue to next step".
11
Review your order and selections you have made and click "Submit".
12
Checkout and choose delivery options then click "Submit" to complete your purchase as you will receive an email that confirms your purchase along with your tracking number. (Note: shipping may take a couple of weeks) I hope this helps - let me know if you need any further assistance!
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Author:GetHuman-w224 years ago

About this Step by Step Guide

After thousands of AT&T Wireless customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: AT&T Wireless: How do I upgrade my phone with AT&T?; I order an iphone * plus online and the next day my order was cancel but i havent gotten my money back that was charged to my card.; Cannot access emails or messages in Singapore.; trying to complete registration authorization with broken screen; How much would it cost to upgrade my Galaxy *s active to an iPhone * with the same service contract I currently have?; AT&T Next ** contract not eligible for trade-in upgrade after ** installments... So we put together this guide to try to help. It has 12 step(s) to it. It takes an average of 26 minutes to get through these steps according to other users, including time spent working through each step and contacting AT&T Wireless. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I upgrade my phone with AT&T? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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