Does At&t Have the Best Customer Satisfaction for Internet Service?

AT&T's customer satisfaction rate is a good indication of how well you might be satisfied with AT&T as your internet service provider. It has received top customer satisfaction ratings from both J.D. Power and the Better Business Bureau. The American Consumer Satisfaction Index has given it an above average rating.

If you are trying to find a good internet service provider and if you are considering AT&T as one of your options, you are probably wondering about its customer satisfaction level. That is, after all, a good indication of how satisfied you would be as a customer. Read on to learn the results of some of the top customer satisfaction studies for AT&T.

AT&T's J.D. Power Rating

The J.D. Power Internet Service Provider Satisfaction Study in 2020 gave AT&T internet its highest rating in all of the regions the company serves. This indicates a very low volume of customer complaints relative to comparable internet service providers.

AT&T's American Consumer Satisfaction Index Rating

The company has also received a high rating from the American Consumer Satisfaction Index. The ACSI gave AT&T a score of 68 out of 100. This is a little better than the 65 out of 100 score that is the average for the industry.

AT&T's Better Business Bureau Rating

AT&T has been given an A+ rating by the Better Business Bureau, which is its highest rating. This indicates, among other things, a relatively low number of customer complaints.

AT&T‘s HighSpeedInternet.com Rating

HighSpeedInternet.com keeps track of customer satisfaction for internet service providers. It has given AT&T a score of 2.5 out of 5.

The Takeaway

AT&T has middling to superb ratings for customer satisfaction. Most ratings are far above average, and some of them are rated at the top for internet service providers. The company may not literally have the best customer satisfaction rating, but it clearly has one of the best ratings, overall.

Contacting AT&T

If you need to ask AT&T any questions, you can contact one of its customer service representatives. The company has phone, help desk and email options.

Why Did GetHuman Write "Does At&t Have the Best Customer Satisfaction for Internet Service?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does At&t Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does At&t Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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