How Do I Activate My New Phone with At&t?

If you have purchased a new AT&T phone online or in the store, you can check your phone upon delivery to see if it has already been activated by trying to make a call or using Wi-Fi immediately. You can go online to complete the activation process if the phone has not been activated. In-store purchases are activated at the time of purchase by the customer service representative.

After you purchase a new phone with AT&T, you want to start using it as soon as possible. How do you activate your new phone with AT&T? You can get information and assistance by calling AT&T customer support here, and below are ways you can activate your new phone.

Activating Your New Phone

You can activate your new AT&T phone online, over the phone or you can have your new phone activated in person.

Online Activation

First Step

You want to make sure the SIM isn't already activated if you ordered your AT&T phone online. To see if the SIM is already active, do the following:

  1. Insert the SIM card in the phone. Note: not all AT&T phones have a removable SIM card, so the activation steps will be different.
  2. Open "Device support" on your phone.
  3. Select "confirm" or select "change your device."
  4. Choose "View all Solutions."
  5. Tap on "Insert SIM card."
  6. Try to make a call or use Wi-Fi. If either of those works, your SIM has already been activated and your new phone is ready to use.

Next Step

If you cannot make a call or use Wi-Fi, you will need to activate your phone. To activate your new AT&T phone or SIM card online, follow these steps:

  1. Open the AT&T website.
  2. Choose "Activate Your Device" to start wireless service.
  3. Enter all the information requested.
  4. Click on "Continue."
  5. Follow all the steps that come up to complete the activation process.
  6. You should now be able to use your AT&T phone.

Over the Phone Activation

If you still cannot make phone calls or use Wi-Fi after following the above steps, call customer support here to assist you in activating your new AT&T phone. You can also call customer service to walk you through the activation process if you do not wish to go online or to an AT&T store.

In-Store Activation

If you purchase your new phone in an AT&T store, the customer support representative will activate the phone for you before you leave the store. The representative will make sure the phone is working properly before you leave to avoid any issues with your AT&T service. Additionally, if you ordered your phone online and are having difficulty activating it, you can take it to your nearest AT&T store for assistance in completing the activation process.

Activating your new AT&T phone can be done online or in-store at the time of purchase. Most AT&T phones ship already activated, so all you have to do is either insert the SIM card or turn it on to start using it, and in-store purchases are activated at the time of purchase. For more information and assistance, contact AT&T customer support here.

Why Did GetHuman Write "How Do I Activate My New Phone with At&t?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Activate My New Phone with At&t? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Activate My New Phone with At&t? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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