How Do I Cancel My Service with At&t?

Here are many reasons why you would want to cancel your AT&T service. However, there are certain things you should know before stating the cancellation process. read these helpful tips for assistance with this process.

AT&T is one of the most extensive mobile service providers in the United States. They sell phone and other mobile devices and also provide cell service, internet services and TV programming.

Here are many reasons why you would want to cancel your AT&T service. However, there are certain things you should know before stating the cancellation process.

Cancellation terms and conditions

You are eligible to pay gees and penalties if you cancel your AT&T service before the need of your service commitment or if you joined AT&T through a promotion.

You should find out if you can transfer your service to a new address, change your service, temporarily suspend your service or transfer your billing responsibilities before cancelling your service with AT&T.

If you are cancelling AT&T wireless service, there are different terms for different conditions. You can cancel your service if you activated your AT&T device within the past 14 days if you return the device within the applicable return period. You will not be required to pay an Early Termination Fee (ETF) in this case.

If you have an installment agreement, the unpaid balance is due immediately you cancel the service. If you do not have an installment agreement and cancel the service before the end of the commitment period, you will be required to pay an early termination fee.

To cancel an AT&T service, you have to contact them or their customer service department directly. You can do this through any of the following methods:

Live Chat

The AT&T Support Page has a live chat facility through which you can contact AT&T directly. The live chat is a great way to contact customer service because it is quick and the cancellation request can be completed in real time. You may have to wait a while for an AT&T customer service agent to get back to you once you initiate a chat but the wait is rarely more than a few minutes. the live chat facility can be found on the AT&T website.


The best way to contact AT&T customer service to get device support is through their phone number. The average hold time on the line is 15 minutes. The biggest advantage of calling customer service directly is that your account closure will be performed by a customer service agent.

The agent will take you through the steps of cancelling your account from start to finish. You should ensure that you have all the necessary account information ready before making the call. The customer service agent will need hat information to close your account. Be direct and honest with the agent when they ask you why you intend to cancel your service.

To know when the line is open and get the phone number itself, visit GetHuman.


You can also send AT&T customer service an email and ask them to cancel your service. Sending an email is usually for issues that are highly complex and are not urgent but you can use to cancel your service.

With email, you have the advantage of space to write a vivid description of the issue and send it to customer support. The average reply time of an email sent to AT&T customer support is 26 hours but you should expect a reply at any time of day or night. You can find the email address at GetHuman.

Help Desk

AT&T customer service has an online help desk through which customers can cancel their service. The average time it will take to get device support from the help desk is 12 hours. You can obtain the link to the help desk from GetHuman.

How Do I Cancel My Service with At&t?

Why Did GetHuman Write "How Do I Cancel My Service with At&t?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Service with At&t? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Service with At&t? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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