How Do I Check If There's an At&t Internet or Cell Service Outage?

If you think you're experiencing an AT&T internet or cell service outage, there are multiple avenues you can use to contact the company. We've outlined all of your contact options and the simple steps you need to take to reach out to AT&T for service outage information.

AT&T is the world's largest telecommunications company. The organization provides users with mobile, landline, Internet, and television services throughout the United States. AT&T was founded in 1983 and maintains headquarters in Dallas, Texas today. If you are an AT&T customer and believe there's an AT&T internet or cell service outage, there are multiple ways you can check to confirm your suspicions. We've outlined all the places you can check for AT&T service outages.

Check Your AT&T Account Online for Service Outages

  1. Go to

  2. Select 'Sign In.'

  3. Sign in to your account with your user ID and password. Click on 'Sign In.'

  4. If there are service outages that impact your account, there will be up-to-date information on your account page.

Check Your Zip Code Online for Service Outages

  1. Go to

  2. Click on 'Check for Outages.'

  3. Enter your zip code and click on 'Check for Outages.'

  4. The next page will display if there are any known service outages in the area.

Call AT&T Customer Service

You can call into the AT&T Customer Service line to see if there are any known service outages in your area and to report your issues.

Check AT&T Twitter Account

AT&T is very active on Twitter. You can check the AT&t Twitter account to see if there are any updates on service outages that might be happening. Alternatively, you can send them a tweet or a direct message to ask them if they're aware of the service outage you seem to be experiencing. Note that there is no guarantee that AT&T will respond to your messages on social media.

Check AT&T Facebook

Similar to Twitter, AT&T is quite active on Facebook as well. Check their account for updates on any outages in your area. You can also use the Facebook Messenger function to send them a direct message on Facebook. Typically, AT&T responds to Facebook Messenger chats within a few hours, but there is no guarantee you'll receive a response at all.

How Do I Check If There's an At&t Internet or Cell Service Outage?

Why Did GetHuman Write "How Do I Check If There's an At&t Internet or Cell Service Outage?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check If There's an At&t Internet or Cell Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check If There's an At&t Internet or Cell Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 9 months ago
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