AT&T is an American telecommunications company. The organization was formerly named Southwestern Bell Corporation (SBC) and was founded in 1983. AT&T is the world's largest telecommunications company providing both mobile and fixed telephone services throughout the United States. The company also offers Internet and television services.
If you want to downgrade your AT&T package, follow the steps outlined below.
Go to https://www.att.com/
In the top right corner click on 'Account' and 'Sign In.'
Sign in to your AT&T account with your user ID and password.
Click on 'Account Overview.'
If you have more than one AT&T package, choose the one you want to make a downgrade to.
Click on 'Change' or 'Manage My Plan.'
Review your current package and select the downgrade option you prefer.
Follow the prompted instructions and confirm your changes.
You'll receive an email confirming the changes that have been made.
If you're having difficulties with the online process, you'll need to contact AT&T's customer support team. You can call into the AT&T Customer Support line. You will have to provide your AT&T account number and some personal details to confirm your identity. Ask the agent to help you with the downgrade. Most likely, the customer service representative will try to entice you to keep your current subscription so remain firm in your request to downgrade. Make sure to ask if there are any fees associated with downgrading. Additionally, ask when the downgrade comes into effect and if your next bill will reflect the lower charges.
Ask the agent to send you a confirmation email of the downgrade. Ensure you keep the customer service representative on the line until you've received and reviewed the email.
If you prefer not to speak to someone on the phone, you can email your request to the AT&T customer support team. Note that it can take a few business days to receive a response so this option isn't the fastest solution. If you're close to the end of your current billing period, it may be best to call into customer support. This ensures you move on to the downgraded plan and lower fees as soon as possible.
After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My At&t Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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