How Do I Downgrade My At&t Package?

If you need to downgrade your AT&T package, you can do so online, over the phone, or by email. Keep reading for detailed instructions on each option.

AT&T is an American telecommunications company. The organization was formerly named Southwestern Bell Corporation (SBC) and was founded in 1983. AT&T is the world's largest telecommunications company providing both mobile and fixed telephone services throughout the United States. The company also offers Internet and television services.

If you want to downgrade your AT&T package, follow the steps outlined below.

Downgrade Your Plan Online

  1. Go to

  2. In the top right corner click on 'Account' and 'Sign In.'

  3. Sign in to your AT&T account with your user ID and password.

  4. Click on 'Account Overview.'

  5. If you have more than one AT&T package, choose the one you want to make a downgrade to.

  6. Click on 'Change' or 'Manage My Plan.'

  7. Review your current package and select the downgrade option you prefer.

  8. Follow the prompted instructions and confirm your changes.

  9. You'll receive an email confirming the changes that have been made.

Contact AT&T Customer Support Via Phone

If you're having difficulties with the online process, you'll need to contact AT&T's customer support team. You can call into the AT&T Customer Support line. You will have to provide your AT&T account number and some personal details to confirm your identity. Ask the agent to help you with the downgrade. Most likely, the customer service representative will try to entice you to keep your current subscription so remain firm in your request to downgrade. Make sure to ask if there are any fees associated with downgrading. Additionally, ask when the downgrade comes into effect and if your next bill will reflect the lower charges.

Ask the agent to send you a confirmation email of the downgrade. Ensure you keep the customer service representative on the line until you've received and reviewed the email.

Contact AT&T Customer Support Via Email

If you prefer not to speak to someone on the phone, you can email your request to the AT&T customer support team. Note that it can take a few business days to receive a response so this option isn't the fastest solution. If you're close to the end of your current billing period, it may be best to call into customer support. This ensures you move on to the downgraded plan and lower fees as soon as possible.

How Do I Downgrade My At&t Package?

Why Did GetHuman Write "How Do I Downgrade My At&t Package?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My At&t Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My At&t Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 9 months ago
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