How Do I Make a Payment Arrangement with At&t?

AT&T offers customers the option to reschedule payments if they are having difficulty making a payment by the scheduled due date. However, a customer must be eligible for the option before they can use it. Eligible customers can easily go online and reschedule a payment without reaching out to customer service. Online, customers will be able to choose a new payment date from a calendar with a range of dates and reschedule a new payment date. Prepaid customers don't have this option. AT&T customers also have the option to split and cancel payments if needed. Customers can make all of these changes online without customer service support.

We all run into situations where we may need more time to make a payment. We may be used to paying certain bills by a certain date but unexpected events may make honoring this habit difficult from time to time. As a result, AT&T offers eligible customers flexibility in terms of making payments. The procedures to reschedule payment aren't difficult, it just requires following the step by step directions online to reschedule a payment.

Go Online

Rescheduling a payment is a process that you can do yourself online. Log in to your account and select make a payment. A payment calendar will appear showing you all of your eligible payment dates. Your payment options will be based on your eligibility. Select a new payment date from the dates offered on the calendar. After you have chosen your new date, click submit. The next screen that appears will show your rescheduled payment date along with a confirmation number and the balance of your account.

Can All AT&T Customers Make Payment Arrangements?

Although AT&T offers flexibility when it comes to rescheduling your payments, this privilege isn't offered to all customers. It is extended to all customers who meet AT&T's eligibility requirements. However, it should be noted that prepaid customers don't have the option to reschedule payments. Their due dates are pre-set and can't be changed. Failure to make a payment by your specified due date would mean that your services are terminated until you pay, for prepaid customers.

Can You Cancel A Payment Arrangement?

There are situations that may arise that make it difficult for you to honor a payment arrangement. In these situations, you can cancel. You can cancel your payment arrangement by logging into your myAT&T account and choosing the option make a payment. Your scheduled payment amount will appear with the option to delete it. Select delete and then confirm your cancelation by selecting ok.

Other Options to Consider

AT&T customers also have the option to split payments as well. In addition to rescheduling an appointment, eligible customers can split payment during the rescheduling process as well. This may eliminate the need to reschedule a payment. However, if you still need to reschedule, you still have that option as well, even with the split payments. You also have the option to select other as a payment method. This simply means that you will need to pay online, or at a payment location. You can also pay by phone. Any of the methods are acceptable as long as the payment is made by the scheduled due date.

Verifying Your Payment Arrangements

You may wonder if your rescheduled payment has been noted by the system. If you have any questions regarding your payment arrangements, simply select myAT&T then billing and usage. You will then have the option to select payments and history. You should find your rescheduled payment arrangements in your history.

How Do I Make a Payment Arrangement with At&t?

Why Did GetHuman Write "How Do I Make a Payment Arrangement with At&t?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Payment Arrangement with At&t? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with At&t? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 2 years ago
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AT&T payment arrangements
Reschedule AT&T payment arrangements
Changes to AT&T payment arrangements
Rescheduled AT&T payments
Reschedule Payment options

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