You can only remove a line from your AT&T account if you are the primary account holder or have their permission. However, there are a few important things to consider before removing a line from your account.
Your Instalment Agreement
If you have an instalment agreement, you need to pay the unpaid instalment balance immediately you cancel a line. This applies to accessory instalment agreements as well.
Without an instalment agreement, you need to pay an Early Termination Fee.
If You Activated Your Device in the Past 14 Days
AT&T allows you to return your device and cancel service if you no longer need it. If you placed your order online, you don't need to incur the cost of restocking if you return is within the 14-day return policy. If you picked up the order from a physical store, you may visit a retail store and ask them to waive the restocking fee.
Removing a Line or Canceling Service
If you are not sure that you wish to cancel service yet, you have a few options. You may transfer your billing responsibility to someone else, suspend your service, or contact the customer service team to remove a line.
Transferring Your Billing Responsibility
1. Open the AT&T website
2. Click 'Transfer of Billing Responsibility'
3. Click on the account you wish to transfer
4. Choose the numbers you wish to transfer and enter the relevant information
5. Click 'Continue'
6. Confirm the numbers you intend to transfer
7. Accept the terms of transfer
8. Click 'Submit' after receiving a six-digit PIN
Suspending Wireless Service
After suspending your service, you should not that the monthly fees and instalment plan still apply. Follow these steps to suspend your service.
1. Open the AT&T website
2. Choose your reason for suspending service and click 'Suspend'
3. Follow the prompts to complete the process
If your device is stolen or lost, try to find it before suspending your service. After you suspend service, you can no longer use GPS features to locate it.
When you are ready, you can contact the customer service agents and ask them to reactivate your services. If you blocked your device, the support agents may help you unblock it.
Removing a Line from Your Account
The best way to remove a line is by contacting the customer service agents. Phone support is the best way to contact AT&T. It is the fastest support option and the best way to speak directly with an agent. They can help you remove your line or address any other problems.
The AT&T live chat is a great support option as well. It is a good alternative to phone support and the only other option to speak with an agent.
Consider asking for help on email if you don't necessarily wish to speak with an agent. It is one of the best support option since you can refer to your emails in the event of future problems.
Twitter and Facebook/messenger may also be great options if you don't mind asking for help in public. When you contact the customer service agents on Twitter or Facebook, they may suggest that you reach them over the phone or email.
Consider seeking support on the help desk before contacting the support agents directly.
After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Remove a Line from My At&t Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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