How Do I Remove a Line from My At&t Account?

When you need to remove a line from your AT&T account, you can do so in person or over the phone with an AT&T customer service representative. The representative will walk you through the process and advise you of any fees or charges you are still responsible for at the time of line termination.

Having a multi-line cellphone account is great for businesses, families and friends who wish to save money by sharing the expense of a cellphone plan. However, at times it is necessary to drop or remove a line from your account. So, how do you remove a line from your AT&T account? You can get assistance and information from AT&T customer support here, and below are the steps to removing a line from your account.

Removing a Line

There are two ways to remove a line from your AT&T account: via telephone and in person.

Removing a Line Over the Phone

To remove a line over the phone, follow these steps:

  1. Call AT&T customer support here.
  2. Complete each step in the prompts that you hear when you call customer support. These prompts will include entering the phone number you are calling about and possibly your account number or social security number to verify identity.
  3. Keep following the prompts until you reach a customer service representative on the phone.
  4. Note the representative's name and the date/time you called, and request the line be removed from your account. The customer service rep will walk you through the process of removing a line and will advise you of any charges or fees you may be responsible for.
  5. Check your account in a few days to make sure the line is deactivated/removed. Check your statements carefully to make sure you are not being charged for a removed line after your request is completed.

Removing a Line in Person

To remove a line from your AT&T account in person, go to your nearest AT&T store and speak with a customer service representative. You may be required to provide a photo ID to confirm your identity. Give the representative the line number you wish to drop and the representative will assist you in removing it from your account.

Before Dropping a Line

Before removing a line from your AT&T account, there are some things you want to consider such as:

  1. Is the line still under contract? If so, you may be required to pay the remaining balance before dropping the line, or you may have an early termination fee.
  2. Is the line part of a package deal? If so, removing the line may affect any discounts you have on other lines or add on perks may be removed or you will have to pay to retain those.
  3. Can you temporarily suspend the line and restart it later? If you don't want to permanently remove the line, you can ask the number be suspended for a certain amount of time and reactivated later.

If you are an AT&T customer and need to remove a line from your account, you can do so by calling customer support here or by going to an AT&T store. A customer service representative will be able to assist you and remove the unwanted or unneeded line from your account.

Why Did GetHuman Write "How Do I Remove a Line from My At&t Account?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Remove a Line from My At&t Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Remove a Line from My At&t Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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