If you use an AT&T phone, it may malfunction or get lost. If that happens, you can request a replacement. It will be sent to you at no charge. Before replacing your lost or stolen AT&T device, you should try to find it. Do not rush to report it as lost or stolen. You may have misplaced it in your home or office. If you cannot find, suspend your service. Block it so the thief can't use it.
Options for Replacing Your Device
1. You may file an insurance claim if your device is protected
2. If you own another device, return it to AT&T
3. Purchase a new phone. you may pay the full price of the phone or use an installment plan
4. Purchase an AT&T Certified Pre-Owned phone
Using the AT&T Phone Locator
If you are a parent, you can track your child's lost phone using the AT&T phone locator. You can use the FamilyMap feature to monitor multiple AT&T phones.
1. Create your FamilyMap account
2. Purchase the AT&T FamilyMap subscription or use the free trial
3. Add the phone numbers of your family members to your dashboard
4. Obtain a password to set up
5. Visit AT&T FamilyMap using any device and you will find the location of your family member.
6. You may get the AT&T FamilyMap mobile app to track other users on your smartphone
If you had added your device to someone's FamilyMap account, they may help you track it. To find your device, it should be in AT& T coverage and it must be turned on. If it is turned off, you can only track its previous location.
Making an Insurance Claim
You should sign up for AT&T wireless within 30 days after purchasing or upgrading your device. AT&T has three levels of insurance. Each one of them is unique. Understand the perks of each one of them before purchasing it.
You will get a replacement for your lost, damaged, or stolen phone. You can change your level of insurance whenever you please.
If you are covered, contact AT&T to claim your insurance. AT&T offers insurance through its insurance site Asurion. Log into their website and tap on the option 'Start Claim.' Enter your mobile phone number and your passcode.
Fill out the claim form and click 'Submit Claim.'
Make your claim for replacement as soon as possible. If you wait more than 60 days, you will have to pay for the entire price of a replacement phone. Before submitting your form, check to ensure that all your information is correct. Do not file a claim unless it is truthful. If you do, you may get into legal trouble.
Your replacement phone may be sent to you in one to three days. If you filed your claim on a weekend, it may be sent to you in two to three days. Weekday claims are sent the next day. When you receive your new phone, you can start using it immediately.
AT&T requires that you pay a deductible for your device regardless of your insurance coverage. The deductible depends on your phone.
If you need help from AT&T, you may seek help from their support team. The best way to contact AT&T is on the phone. You get the chance to speak directly with a representative.
If you don't necessarily need to speak with a representative, you may seek support on email. Send them an email with the details of your problem and the type of help you wish to receive. You may also seek support on the help desk, Facebook and Twitter.
If you have lost your AT&T phone, you can easily replace it. You also have the option of tracking its location.
Lost AT&T phone, contact AT&T
After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Replace a Lost or Stolen At&t Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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