AT&T is a telecommunications organization offering multiple services to their clients. Customers can use AT&T for mobile and landline phone services, television services, Internet and Wi-Fi.
If you have a problem with your AT&T landline, you should report the issue right away to AT&T. Note that if AT&T needs to come to your home to repair the landline, some charges may apply. Keep reading for detailed instructions on how to report your AT&T landline problem.
Before you contact AT&T for assistance, you may want to search the AT&T help pages for your problem. Another person may have experienced a similar problem and have a potential solution for you. This is especially helpful as AT&T may charge you for the landline repairs so it's more cost-effective to solve the problem on your own.
Go to www.att.com/repair
Click on the phone icon in the middle of the page.
Enter your home phone number and click 'Continue.'
On a new screen, you'll be asked to provide additional information. Select the type of problem you're having, if you're experiencing the problem on multiple phone lines, when the problem started occurring, and if it has happened before.
On the next screen, you will be shown some recommended troubleshooting steps. Go through these options as it could potentially solve your issue without having to wait for a repair person and without accruing extra costs.
If the troubleshooting tips don't work, click 'Continue' to proceed with submitting your repair ticket.
You will be redirected to a sign-in screen where you can enter your home phone number and the last four digits of the primary account holder's Social Security number. Or, you can sign in with your AT&T user ID and password. Select 'Continue.'
You will be asked for your contact information next so AT&T can reach out to you. Provide a phone number and an email address.
Under 'Access Information,' enter any information you want the AT&T team to know about your residence. For example, if you have a dog or a code is required to enter the building.
Review all of the information and select 'Submit.'
You'll receive an email confirming your online repair ticket request has been submitted.
If you're having difficulties submitting the repair ticket online or prefer to speak to a customer service representative, you can call into AT&T's customer support line. You will have to provide your account details and your contact information to verify your identity.
Describe your problem to the customer service agent to see if they have troubleshooting tips. Otherwise, ask for their assistance scheduling a repair appointment or a repair request. Clarify with the agent if there will be any costs for the repair. Ask the customer service agent to send you an email confirming the repair appointment and keep the agent on the line until you have received the email.