How Do I Report a Problem with My At&t Landline?

If you're experiencing problems with your AT&T landline, follow these simple steps to report the problem to AT&T.

AT&T is a telecommunications organization offering multiple services to their clients. Customers can use AT&T for mobile and landline phone services, television services, Internet and Wi-Fi.

If you have a problem with your AT&T landline, you should report the issue right away to AT&T. Note that if AT&T needs to come to your home to repair the landline, some charges may apply. Keep reading for detailed instructions on how to report your AT&T landline problem.

Search the AT&T Help Desk

Before you contact AT&T for assistance, you may want to search the AT&T help pages for your problem. Another person may have experienced a similar problem and have a potential solution for you. This is especially helpful as AT&T may charge you for the landline repairs so it's more cost-effective to solve the problem on your own.

Submit an Online Repair Ticket

  1. Go to

  2. Click on the phone icon in the middle of the page.

  3. Enter your home phone number and click 'Continue.'

  4. On a new screen, you'll be asked to provide additional information. Select the type of problem you're having, if you're experiencing the problem on multiple phone lines, when the problem started occurring, and if it has happened before.

  5. Click 'Continue.'

  6. On the next screen, you will be shown some recommended troubleshooting steps. Go through these options as it could potentially solve your issue without having to wait for a repair person and without accruing extra costs.

  7. If the troubleshooting tips don't work, click 'Continue' to proceed with submitting your repair ticket.

  8. You will be redirected to a sign-in screen where you can enter your home phone number and the last four digits of the primary account holder's Social Security number. Or, you can sign in with your AT&T user ID and password. Select 'Continue.'

  9. You will be asked for your contact information next so AT&T can reach out to you. Provide a phone number and an email address.

  10. Under 'Access Information,' enter any information you want the AT&T team to know about your residence. For example, if you have a dog or a code is required to enter the building.

  11. Click 'Continue.'

  12. Review all of the information and select 'Submit.'

  13. You'll receive an email confirming your online repair ticket request has been submitted.

Call AT&T Customer Support

If you're having difficulties submitting the repair ticket online or prefer to speak to a customer service representative, you can call into AT&T's customer support line. You will have to provide your account details and your contact information to verify your identity.

Describe your problem to the customer service agent to see if they have troubleshooting tips. Otherwise, ask for their assistance scheduling a repair appointment or a repair request. Clarify with the agent if there will be any costs for the repair. Ask the customer service agent to send you an email confirming the repair appointment and keep the agent on the line until you have received the email.

Why Did GetHuman Write "How Do I Report a Problem with My At&t Landline?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My At&t Landline? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My At&t Landline? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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