AT&T is a major American telecommunications company. Customers can receive mobile, landline, Wi-Fi, Internet, and television services from AT&T. The organization has a major presence in the American market but also operates on an international scale.
If you're experiencing an outage with your AT&T service, you should report it immediately. The faster AT&T is made aware of the service outage, the quicker they may resolve the issue. Choose one of the below methods to report an outage to AT&T quickly.
Before you report a service outage to AT&T, you may want to go through some troubleshooting steps to ensure it's not some other issue.
Scroll down to the "Still Having Issues?" section. Choose TV, Internet, Wireless, or Home Phone for the specific issue you're experiencing.
Each category has detailed steps and suggestions for troubleshooting steps you should take. Follow these instructions.
If this doesn't fix the service outage issue, move onto the next steps as outlined below.
Under 'Find Outages in Your ZIP Code' click on 'Check for Outages.'
In the new window, input your ZIP code and select 'Check for Outages.'
If a message shows up that there is an outage in your area, then AT&T is already aware of the issue. Rest assured the service outage is being addressed and should be fixed soon. You do not need to contact AT&T if they're already aware of the service outage.
If there are no messages about service outages in your area, you should contact AT&T customer support to let them know.
Call into the AT&T customer support line to let them know you're experiencing a service outage in your area. This is typically the fastest way to contact an AT&T customer support representative.
AT&T is quite active on Twitter. You can choose to tweet or send AT&T a direct message on Twitter to notify them about the service outage. This may be a great option during regular business hours as the Twitter account may be monitored but note that you're not guaranteed to receive a response on Twitter from the company.
If you choose to tweet at them, everyone on Twitter will be able to see your tweet. A direct message is a private message and will be just between you and AT&T. Make sure to include where you're located and what services are being interrupted (i.e. mobile services or Internet).
Just like Twitter, AT&T is also very active on their Facebook page. You can choose to post about your service outage on their wall. Alternatively, you can send them a message on Facebook Messenger about your problem. AT&T is quite responsive on Facebook Messenger so it's likely you'll receive a response within a few hours from the company. Ensure you include where you're located and what services are being interrupted (i.e. Internet or mobile services).
You can contact the AT&T customer support team via email to report the outage. However, this is not the fastest way of contacting AT&T and may delay their response time to the service outage. If you do choose this option make sure to include where you're located and what services (i.e. Internet versus mobile) you're experiencing the outage for. This way, AT&T has all the information they need to resolve the issue.