How Do I Report an At&t Service Outage?

When you're experiencing a service outage with AT&T, you want it resolved quickly. We have outlined all the ways you can quickly notify AT&T about service outages.

AT&T is a major American telecommunications company. Customers can receive mobile, landline, Wi-Fi, Internet, and television services from AT&T. The organization has a major presence in the American market but also operates on an international scale.

If you're experiencing an outage with your AT&T service, you should report it immediately. The faster AT&T is made aware of the service outage, the quicker they may resolve the issue. Choose one of the below methods to report an outage to AT&T quickly.

Check For Troubleshooting Options

Before you report a service outage to AT&T, you may want to go through some troubleshooting steps to ensure it's not some other issue.

  1. Go to

  2. Scroll down to the "Still Having Issues?" section. Choose TV, Internet, Wireless, or Home Phone for the specific issue you're experiencing.

  3. Each category has detailed steps and suggestions for troubleshooting steps you should take. Follow these instructions.

  4. If this doesn't fix the service outage issue, move onto the next steps as outlined below.

Check for an Outage in Your Area

  1. Go to

  2. Under 'Find Outages in Your ZIP Code' click on 'Check for Outages.'

  3. In the new window, input your ZIP code and select 'Check for Outages.'

  4. If a message shows up that there is an outage in your area, then AT&T is already aware of the issue. Rest assured the service outage is being addressed and should be fixed soon. You do not need to contact AT&T if they're already aware of the service outage.

  5. If there are no messages about service outages in your area, you should contact AT&T customer support to let them know.

Call Into AT&T Customer Support

Call into the AT&T customer support line to let them know you're experiencing a service outage in your area. This is typically the fastest way to contact an AT&T customer support representative.

Contact AT&T on Twitter

AT&T is quite active on Twitter. You can choose to tweet or send AT&T a direct message on Twitter to notify them about the service outage. This may be a great option during regular business hours as the Twitter account may be monitored but note that you're not guaranteed to receive a response on Twitter from the company.

If you choose to tweet at them, everyone on Twitter will be able to see your tweet. A direct message is a private message and will be just between you and AT&T. Make sure to include where you're located and what services are being interrupted (i.e. mobile services or Internet).

Contact AT&T on Facebook

Just like Twitter, AT&T is also very active on their Facebook page. You can choose to post about your service outage on their wall. Alternatively, you can send them a message on Facebook Messenger about your problem. AT&T is quite responsive on Facebook Messenger so it's likely you'll receive a response within a few hours from the company. Ensure you include where you're located and what services are being interrupted (i.e. Internet or mobile services).

Email AT&T

You can contact the AT&T customer support team via email to report the outage. However, this is not the fastest way of contacting AT&T and may delay their response time to the service outage. If you do choose this option make sure to include where you're located and what services (i.e. Internet versus mobile) you're experiencing the outage for. This way, AT&T has all the information they need to resolve the issue.

How Do I Report an At&t Service Outage?

Why Did GetHuman Write "How Do I Report an At&t Service Outage?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report an At&t Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report an At&t Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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