How Do I Switch My Internet Provider to At&t?

This article outlines the steps needed to switch ISP from your current provider to AT&T. The article outlines the steps to take prior to making the switch, things to consider prior to the switch, and how to contact customer service to schedule installation of new internet services with AT&T.

How do I Switch my Internet Provider to AT&T?

Internet needs can change over time, and you may find that your current provider is not giving you the service and support you require for your home or business. You've done your research and shopped around, and now you have decided that AT&T internet will better meet your needs. The next step is figuring out how to switch your internet service provider (ISP) from your current provider to AT&T internet. You can contact customer service here, or you can read below to find out how to switch providers without interruption to your connectivity.

Before you Switch

  • Do your research. Find out what plans AT&T offers and which one will best suit your current (and future) needs. Find out what deals AT&T is running at the time and if you get an even better deal when you bundle services.
  • Look at your current ISP and review your contract. See if there will be early termination fees and how much those fees will set you back. Also, make sure you are following the proper steps to cancel with your old provider.
  • Don't cancel your current plan until you have your AT&T service installed and operating. This will help you avoid headaches caused by gaps in connectivity.
  • Make sure you will not lose any of your email addresses. For example, your ISP may have provided you with an email address linked to the account, and when the account is closed the email address is no longer active. Set up an email account through an independent email server such as Gmail or Hotmail.
  • Make sure AT&T offers internet in your area.

Making the Switch

Now that you have hashed out the details of canceling your old service and establishing new service with AT&T internet, you are ready to set up your installation. AT&T internet offers no contract browsing that is easy to purchase and install. Setting up your new service takes a simple phone call to choose your plan and schedule installation.

When talking to the customer service representative be sure convey the following:

  • Speed internet you need for your home or business.
  • If you wish to bundle services.
  • Price range at which you wish to keep your monthly bill.
  • If you have your own equipment or will be using their equipment.
  • When you wish to have internet installed in your home or business.

If you already have wireless telephone with AT&T, you can set up AT&T internet by logging into your AT&T account and adding internet to your already existing wireless account. Doing this may lower your costs of internet and wireless service by bundling services.

To set up your new AT&T internet service, you can call customer service at the contact information listed here. A trained customer service professional will walk you through the ordering process and explain various pricing plans, speeds and deals. The representative will also talk to you about service bundles that can save you money. Also, moving is easy when you have AT&T internet.

Why Did GetHuman Write "How Do I Switch My Internet Provider to At&t?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Internet Provider to At&t? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Internet Provider to At&t? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 9 months ago
Updated 9 months ago
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move to AT&T internet
switch internet service provider

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