The decision to change from myAT&T to another is not a light decision. This is because your hard-earned dollars are involved, and moving the financial from one carrier to another is not an easy task. If you are a myAT&T customers you may have the convenience of doing this online depending on their carriers' link policies. It remains that the necessary due process takes place whenever a switch happens to avoid future inconvenience.
Committing to a new carrier
You may be seeking a change from your myAT&T to other carriers on the following grounds:
AT&T does not cover your area or a place you plan to travel to in future
One of the other carriers are providing an offer you want
Competitive rates on other smartphone providers' plans
The AT&T service may be incompatible with a smartphone you have or plan to buy
Once you make up your mind, you can proceed to finish the process to start the new switching deal. The normal procedure requires that all switching deal involving myAT&T services first clear any due balance on their registered account status. If you operate a combined billing of all the services(AT&T Internet, U-verse TV, wireless, DIRECTV, and phone) you may need to separate them before the transfer
A how-to guide for switching
If you are clear on any past-due balance, you can advance to sign-up for the switch.
Sign in to your myAT&T account
Proceed to Transfer Billing Responsibility
Enter all the necessary account information and confirm its correct
You will then create a 4-digit personal identification number(PIN). The PIN plus your myAT&T account, and ZIP Code is necessary to complete the new carrier taking over the responsibilities of your service.
Progress to follow the instructions to transfer my AT&T billing responsibility
Understand that the new carrier account you wish to transfer to may have to accept the billing responsibility within 14 business days of submitting your request or the process terminates.
Depending on your new carrier, the steps of accepting the billing responsibility should remain straightforward. No later than 14 business days after filling for the request take the following steps.
Sign in to your new carrier's online service
Check the account categories for Accept Billing Responsibility
Enter the prompts and select Next
Confirm all the billing information is correct
Accept the Terms of Service and proceed with the prompts
Click on submit
Unless the initial transfer my AT&T process was unsuccessful, you should receive a message on your line of service or email of your new plan. If it fails to contact AT&T customer support to complete the acceptance of AT&T billing responsibility. Also ensure that your new service provider is aware of the switching taking place.
What else to consider
While switching cell phone providers is no longer tiresome, there are a few crucial preparations to think about before you bail.
Don't your active myAT&T service plan before initiating the process of switching to the new service provider
Make sure your myAT&T service is paid off
Get all your myAT&T account details in order before starting the process(name, account, number, address, passwords, and pins)
Make sure to back-up your myAT&T account details
Check if your new carrier supports your current devices or you will need your compatible phone
If you are a current customer, check on any early termination fees on your existing service contract
After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer My At&t Account to Another Carrier? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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